At Quick Ride, our commitment to customer excellence is my guiding principle. With a strong background in software support and service orientation, my role as Customer Success Lead is pivotal in maintaining our reputation for exceptional service experiences. My hands-on approach to escalation management and B2B support has been instrumental in enhancing operational efficiency and fostering customer loyalty.Leading our team with dedication, we've successfully implemented Freshdesk, optimizing communication management and significantly improving average handling time and turnaround time. This strategic move has contributed to a notable increase in customer retention rates. My expertise in coordinating campaigns and training has further empowered our team to deliver superior service and drive performance, reinforcing our culture of continuous improvement and collaborative success.
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Customer Success LeadQuick Ride Apr 2022 - Apr 2024Greater Bengaluru Area• Managed customer inquiries, issues, and complaints through calls, chat, and emails to ensure satisfaction.• Spearheaded customer retention strategies and handled VIP customer relations for optimal experience.• Conducted training programs to enhance team efficiency and Net Promoter Scores (NPS) in a SaaS environment.• Oversaw B2B interactions, social media management, and escalations for seamless operations. -
Customer Success LeadOla Cab Jul 2021 - Mar 2022Bengaluru, Karnataka, India• Led a team in resolving customer queries and complaints via calls, chat, and emails, ensuring compliance with KYC regulations and quality standards.• Managed team performance, conducted training sessions, and developed action plans for continuous improvement.• Collaborated with cross-functional teams to ensure seamless customer support in a SaaS environment.• Provided detailed performance reports to upper management and spearheaded initiatives to improve customer satisfaction metrics. -
Assistant ManagerIdbi Bank Sep 2014 - 2018Bangalore• Managed daily banking operations including teller services and issuing banking instruments.• Handled customer queries and complaints efficiently.• Oversaw CTS clearing and worked on investment products such as insurance, mutual funds, and government savings schemes.
Ravi Erukala Education Details
Frequently Asked Questions about Ravi Erukala
What is Ravi Erukala's role at the current company?
Ravi Erukala's current role is Customer Success Lead at Quick Ride | Managed B2B Support.
What schools did Ravi Erukala attend?
Ravi Erukala attended Jawaharlal Nehru Technological University.
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