Ravi Ganesan Email and Phone Number

18 years of experience in Corporate Banking Operations and comprising of various business scope such as;FX Treasury Offshore Banking, FX and Money Market Investigations & Compensations, Securities Pricing & Setup, Custody& Fund Accounting Static Data, Funds Services, Accounts Opening, Standard Settlement Instructions and Transfer Agent Static Data management.

Providing strategic leadership and management for delivery of financial instruments data within the bank. This consists of Static Data, Variable Data, Various Corporate Actions, Market Events, Hedge Funds Prices & Analytics for Global operations across multiple product platforms.• Responsible for the management of the largest DSD team in KL (Global Security Masterfile) which consist of 17 FTE together with 3 shift coverage from Asia-Pac to Europe.• Responsible for the effective and efficient management of the team, ensuring that all services are rendered in an accurate and timely manner.• STA to Sydney Australia in Oct 2018 for multi-platform static data validation and to represent MDF operations current and future model.• Accountable for the cross location collaboration to ensure contingency support as well as consistency in procedures and delivery.• Accountable for the quality of the services delivered to clients & for the management.• First level escalation and risk management on day to day BAU processes. • Accountable for procedures validation and implementation.• Promote quality of deliverable by motivating, coaching and developing team members.• Identify and share development and training needs , design training plan for the year.• Accountable for the appraisal process, set clear annual business objectives and review.• Responsible for identifying areas where efficiency and accuracy improvements can be made and implement a plan of action.

• Responsible for the management of 4 major process (Corporate Actions, Security Setups, Hedge Funds Pricing and Global Fund Platform Setups) with coverage window from 9am to 1am.• People manager for 15 FTEs and successfully promoted 2 Senior Administrators within the team in 2016• Increased client coverage and additional activities for Securities, Corporate Action, Hedge Funds Pricing and Control queries data as part of the 3 Target Operating Model implementation in Kuala Lumpur • Part of Global Securities automation project team which resulted in more than 70% straight through processing for delivery of financial instruments data. • Managed operations of a large Data Service Delivery team with the client coverage of Luxembourg, Australia & UK with direct supervision of 15 team members. Improved cross location collaboration and developed contingency support, consistency in procedures and service delivery.• Improved Income Collections accuracy and timeliness by implementing enhanced controls for Corporate Action data (dividend rate and coupon rate checks).• Turned GFP client score card from amber to green in 2015 and maintaining an overall green client score card till date• 2015 best team award – Global Fund Platform team

• Securities openings, static data maintenance, corporate actions plus any other tasks surrounding the lifecycle of all types of securities• Monitor errors and potential breaches; escalate enquiries where further information is required• Perform function in line with the departmental procedures• Maintain highest level of service quality and performance in compliance with Data Service Delivery mission and objectives• Ensure check lists and incident reports are accurately completed within the set timeframe• Ensure adherence to bank and team procedures• Ensure second level review and validation of tasks accomplished by other officers• Give feedback to other officers on errors detected while validating their tasks• Coach team members when necessary• Co-lead and motivate the team working closely together with the Supervisor• Review logbooks received from clients and prepare the necessary comments for feedback to the clients within the set timeframe• Review rejected/Exception securities• Perform quality controls as indicated in our procedures • Identify and implement process and product improvements, documenting where necessary• Ensure exhaustive “Internal Incident Report” reporting within 24 hours• Act as a system reviewer and interface improver• Produce KPI, KQI and monthly activity reports (using logbooks follow-ups and other statistics)

Responsibilities• Main duties include investigating and resolving all pre/post settlement trade errors of major deliverable currencies including Bullion Trades within a given timescale. • Dealing with claims and compensations after investigation file is closed• Major in swift settlements & confirmations to carry out various payment instruction and swift enquiries.• Assisting in Bank of England (BOE) report.• Cover all obvious changes made to original payment agreement to reduce the risk of erroneous instructions being carried out the second time. • Preparing daily banknotes as well as daily bullion and currency exception reports for higher management.• Advising balance sheet management dealers at close of business and real time nostro account balance status (cash management).• Liaise closely with both internal and external counterparty to make sure trades are executed efficiently. • Constantly making sure that all management information ( MI ) / administrative report are correctly interpreted and submitted on time• Manage work for quality and ensure compliance and audit requirements are met.• Create a supportive work environment driven by people centric values.

Global Support Executive (GSE) • Deliver best customer driven service• Take ownership of customer issues• Ensure that a positive view of HBIB is demonstrated at all times to customers, both internal and external• Meets the unique customer expectations and quality of service• Exceed customer expectations through delivery in line with Global Premier Service Standards• Achieve and exceed all set targets ( Average Inbound Talk Time, WRAP and Customer Facing Time ) • Statistics update for the department• Flexible with shift change, volunteer to work longer hours and on off days whenever required by the business• Point of referral for colleagues and team membersActing Assistant Manager Operation• Update the monthly performance summary for the team• Update the daily Management Information statistics for the team• In charge of the team lateness file • In charge of team sales• In charge of feedback for team members in AMO’s absence• Train/Coach team members to improve their targets• Assist AMO to raise department and GSE IT issues (Custom View, white phone, HBIB system applications, Aspect )• Organise team building activities Acting Assistant Manager Training (Accredited)• Assist AMT – Training in role plays evaluation for new trainees• Assist AMT – Training during absences• Deliver ad-hoc training sessions• Deliver classroom trainings for new and senior staff• AMT objective for 2 months (Aug08 and Sep08)