Heading the DA function across regions, leading a team of 50 + Senior Managers/Architects and Regional DA heads. Responsible for review and approve the solution with minimum risks and they are addressed prior to contract signature, post winning the deal review the service delivery during transition and hyper care• Review and approve the sales proposed integrated solution for Deliverability, Efforts, Schedules, Service Levels & Penalties• Identify the key risks and gaps in the proposed… Show more Heading the DA function across regions, leading a team of 50 + Senior Managers/Architects and Regional DA heads. Responsible for review and approve the solution with minimum risks and they are addressed prior to contract signature, post winning the deal review the service delivery during transition and hyper care• Review and approve the sales proposed integrated solution for Deliverability, Efforts, Schedules, Service Levels & Penalties• Identify the key risks and gaps in the proposed solution and recommend optimal and pragmatic solution to minimize the execution risks prior to contract finalization• Enable account delivery to execute planned solution and service delivery model right from the transition thru the life cycle of the engagement• Review on boarding account delivery and hyper care support with reference to contract compliance, P & L, SLA/KPI performance and Y-O-Y productivity improvement Show less

Cluster Delivery Head for Energy, Natural Resources and Utility (ENU) Vertical. Heading the Infrastructure service delivery ENU business vertical with revenue of USD 200 M + • Responsible for managing the P & L for the vertical, Service delivery, customer governance, account financials, service improvement programs and CSAT• Executed service delivery in complex models to accomplish customer specific requirements and hybrid service delivery models like shared services, ODC, T&M… Show more Cluster Delivery Head for Energy, Natural Resources and Utility (ENU) Vertical. Heading the Infrastructure service delivery ENU business vertical with revenue of USD 200 M + • Responsible for managing the P & L for the vertical, Service delivery, customer governance, account financials, service improvement programs and CSAT• Executed service delivery in complex models to accomplish customer specific requirements and hybrid service delivery models like shared services, ODC, T&M, IAAS, DC hosting and cloud computing Show less

Cluster Delivery Head for Retail, Consumer, Transportation, Government (RCTG) VerticalHeading the Infrastructure service delivery of RCTG business vertical for multiple accounts across the globe with TCV of USD 300M +• Enabled the Program Directors and Account Delivery heads to manage service delivery, customer satisfaction, service improvement programs and transforming them to revenue /business growth • Engaged in consulting CIO and their IT team on strategic planning of their… Show more Cluster Delivery Head for Retail, Consumer, Transportation, Government (RCTG) VerticalHeading the Infrastructure service delivery of RCTG business vertical for multiple accounts across the globe with TCV of USD 300M +• Enabled the Program Directors and Account Delivery heads to manage service delivery, customer satisfaction, service improvement programs and transforming them to revenue /business growth • Engaged in consulting CIO and their IT team on strategic planning of their IT budgets, internal governance, service improvement programs, setting up of IT process & controls and IT security compliance Show less

Responsible for managing the service delivery of IT infrastructure project for one of the largest Bank in Australia and accountable for managing the P&L, people management, relationship management, budgeting, tracking billing and revenue for all the projects/resources. • Successfully rolled out the services “Build the Bank and Run the Bank” and managed the service delivery for infrastructure and application support

Responsible for managing the service delivery of IT infrastructure projects across the regions and accountable for managing the P&L, people management, relationship management, budgeting, tracking billing and revenue for all the projects/resources. • Successfully rolled out the services “Build the Bank and Run the Bank” for many banks across Europe and APAC region. Managed the service delivery for infrastructure and application support across the geographical locations with highest… Show more Responsible for managing the service delivery of IT infrastructure projects across the regions and accountable for managing the P&L, people management, relationship management, budgeting, tracking billing and revenue for all the projects/resources. • Successfully rolled out the services “Build the Bank and Run the Bank” for many banks across Europe and APAC region. Managed the service delivery for infrastructure and application support across the geographical locations with highest operating margin of 49% • Experience in implementation of core banking products across various region and providing end to end support for many large banks in Europe, Africa, Middle East and India Show less

Responsible for building IT process and controls to comply with their internal IT policy (CITMP), SOX and FFIEC standards. Responsible for process compliance and driving DR drills across IT and managing internal and external audits.

Responsible for building IT process and controls to comply with Citi Bank internal IT policy (CITMP), SOX and FFIEC standards. Responsible for process compliance and driving DR drills across IT and managing internal and external audits.

Head of IT for Product development Centre and was responsible for setting up the Development Centers, Datacenters, IT support and operations.

Project manager - Enterprise Business Management Services Enterprise build (eBMS) - one of the Professional services provided by Compaq to its global and corporate customers on services like Turnkey projects, end to end IT solutions, Facility Management for IT projects with multi-Vendor support.Responsible and accountable for Service delivery, P & L and Customer satisfaction for corporate clients across South India

Represented HP and supported HP IT products like Servers, Storage, PC and Mobile computing devices for corporate customers in South India. The support comprised of warranty, annual support contracts and customized support contracts with stringent Turn Around Time (TAT).

Responsible for providing second level support for Servers, Desktops and peripherals, Conduct technical Training & mentor service engineers and provide for ANNUAL maintenance support for corporate customers and Indian Defense Organizations.

Responsible for Servicing L &T Data products like Dot Matrix Printers, Floppy Drives, Hard drives, and field support for Annual Maintenance contract customers like L&T Earth Movers, Kirloskar Electric Company and others