Ravi Kumar Email & Phone Number

Gurugram, Haryana, India

Gurugram, Haryana, India

Monitored transactions, identified and flagged suspicious activity on Bank accounts.Investigated cases related to Fraud transaction on Debit card.Investigated cases of, Credit Card, UPI, Net Banking, IMPS, and NEFT, which involves any amount of fraud transaction.Collaborated with Police authority, investigating officer and other government agency in their investigation over mail.Collaborated with team members to analyze and review the possible fraudulent accounts, and the new fraud trends and brainstorm methods to combat this type of crime.Investigated identity theft fraud, Identity takeover ,Vishing Fraud.Offered fast and efficient resolution to customers for any fraud concerns over mail and handled challenging situations with ease.Coordinate with our Online and offline merchants over mail and in some cases on calls too for further cancellation / stop the fraudulent order and do recovery accordingly within the stipulated time.

Gurgaon, Haryana

Effective handling of customer details in specific software called Vision + system which is used to know the card details of each customer and their payment details. Handled priority customer queries with respect to new card details and providing 100% quality and satisfaction.identified issues, analyzed information and provided solutions to problems.Collaborated with different department or managements to achieve required result.Handled Account zeroisation process, which leads to CIBIL rectification of customer. Handled merchant EMI cancellation process.Handled process of credit card upgrade and downgradeHandled the process of charges debit and credit Handled the process of LOAN foreclosure.Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.Handled escalation calls of my team member and worked as a SME(Subject Matter expert) for myteam.Worked on negative feedback given by customer on social media/Mails/SMS and inbound calls. Helped in improvement in process of CBR(Credit Balance refund)Closure of complaint/Request related to credit balance lying on customer card account Handled contact change{Mobile/Email id) process. Handled GSTIN update process..Handled the cases of FD related complains on mail Handled in transfer of credit limit from one card to another credit cardCoordinated with Bank and customers to validate and investigate suspicious transactions. Monitored transactions, identified and flagged suspicious activity on credit card.Reviewed analyzed and identified indicators of potential money laundering through credit card.Collaborated with Fraud Team, AML Team ,Finance Team ,Remittance Team and Marketing Team in giving proper resolution to customer.