Ravi Kumar Gupta Email & Phone Number

New Delhi, Dl, In

Gurugram, Haryana, India

Customer Support .

New Delhi Area, India

• Wipro technologies have been a pioneer in the RIM (Remote infrastructure management). The company focuses to deliver customized services in the field of IT managed services like Remote Infrastructure Monitoring, Responsible for maintaining and installing computer networks based around Microsoft Server Technologies. Working as part of a team and operating in a fast Paced, changing and challenging 24x7 environments.• Communicating and negotiating with users, specialists, other staff and suppliers• Network connectivity troubleshooting, ping, Telnet Responsible for communication protocols, configuration, integration & security.• Managing and resolving incident tickets within defined SLA• Adept in installation, configuration, troubleshooting and Security planning and implementation across LAN. • Installing software and troubleshooting the same if they are not working, include.• Making sure systems are compliant according to company policy.• Configure MS-outlook exchange server on workstations/ laptops.• Antivirus/Firewall Installation and Implementation Install the Antivirus and Firewall On customer PC to protect their data integrity and vulnerability. • Configuring VLAN according to requirement using HPNNM Tool.• Join call with several teams to resolve outages.• Providing console when required to concerned teams.• Providing application support for Client applications.

New Delhi, Delhi, India

Installation of Windows Like 7/8/10 and Server 2k8 /Exchange Server 2010.Done all the LAN Networking at the location .Configure DHCP ServerHardware & Software Installation,Configure and Troubleshooting MS OUTLOOK 2016Assembling and disassembling Computer Configure Local and Network Printer.SAP Installation .