Senior Information Technology Engineer
Current• Provide On-site/Remote/Video Calls support to clients and ensure issues resolved immediately. • Diagnose and resolve technical issues or incidents related to both hardware and software related to Windows and Linux Servers, Workstation, CPU's, Ipad, Mobile Phone and Networking device such as Cisco Router, Network switch, Printer , Scanner, Point of Sales (POS), Outdoor Card Payment Terminal(OPT , CRID) , Indoor Card Payment Terminal (IPT / EDC /Pinpad) for TOP clients like SHELL, PETRON, PETRONAS, CALTEX, KFC, FUJITSU,PDRM, KWSP, BANK MUAMALAT, AXA AFFIN• Ensure site business in Up to date and running condition and respond immediately to emergency cases such as site totally down, Unable to dispense fuel due to system crash, Network down, unable to process credit/Debit/PayWave card, daily closing etc.• Perform system troubleshooting / Recovery process including Backup/Restore on issues such as network failure (Router/switch/modem), Server/POS, HDD/SSD Recovery, Modem, Routers• Cisco Router configuration according to the site requirement, install printer using RS232/USB/LAN. Crimp/Re crimp RJ 45 Ethernet data cable• Also take part on New/Fresh site installation, new part replacement or upgrades such as Desktop/Laptop/Printers/Scanners/ Tablets/Mobile Phones and etc.• Joint visit with other IT Vendors to resolve problematic cases and escalate to related support vendors.• Provide Onsite training to dealers/users, ensure site operation running smoothly.
