Ravi Kumar M Email & Phone Number

Andhra Pradesh, India

Providing verifications with the available tools to ensure safe and secure candidate background verification.Reviewing all required documents and make sure all verification are true.Candidate's history and address details including criminal background verification is also clear.Ensure candidate provides additional documents upon requirements for verification.Follow ups via emails and calls to ensure we are with the real-time verification.Verifications and clarifications with source and clients are also handled.Performer amongst the team with the responsibilities to manage work queuesTaking responsibilities in alloting work logs to fellow team members and providing floor support when necessary.

Providing technical support for banking application through calls and email communication.Addressing the client request on technical issues through troubleshooting procedures and raising tickets based on the issues raised by client.Educing the customer on application updates and guiding them on how to use the application.Following up via emails/calls to educate them about the status of the tickets raised.Ensuring the team stats is been achieving as per the SLA and thus satisfying the clients and maintain a good relationships with the customers.Key performer of the team and continuously meet and exceed the expectations of the clients.Coordinated with Level 1 technical support specialists to take over calls outside their level of support.Assisted customers with more difficult technical issues requiring a greater level of personalized care and in greater length.Escalated support desk tickets to Level 3 in the most crucial circumstances and after considerable time had been spent on a single ticket.Escalated help desk tickets to Level 2 / Tier 2 support when outside the scope of L1/T1 technician support.Assisted clients with general support for hardware, peripherals, network connections, and external software.

Review the Claim Application from the claimants and understand the authenticity of the same to clear the eligibility for the claim process.To contact the Provider offices for requesting the medical records and other documents to substantiate the Claim.To contact the Claimant Employer for verifying the Disability reason and the Return to Work status and to ask supporting Documents.To analyze the Earning Statements of the Claimant and accordingly derive the Disability or Out of Work period to calculate the Benefits to be raised for the Claimants.To attend all Claimant queries regarding their claim and the resolving any of their concerns with the Benefits received.To thoroughly understand the Complete Cigna Group Insurance Policies and to educate the Claimant in order to negotiate on any claim benefit concerns that they have.To perform claim evaluations and to initiate the benefits to be credited for the claims with Cigna Groups Insurance.