VOICE Dashboard Mastery: Leveraging Power BI, I crafted a cutting-edge VOICE dashboard that delves into unstructured data sources such as call transcripts, survey responses, and mobile app feedback. Uncover the untapped potential of your data with insights that matter.AI-Driven Call Intent Dashboard: Spearheading innovation, I developed a dynamic Call Intent dashboard. This tool harnesses the power of Machine Learning (ML) and Artificial Intelligence (AI) models to pinpoint the underlying reasons driving customer calls to contact centers. Enhance your understanding of customer needs and streamline operations.Global Executive Insights & CX Dashboards: At the intersection of analytics and experience, I designed and built Executive Insights and Customer Experience (CX) dashboards on Medallia. Tailored for both global and national segments, these dashboards provide actionable intelligence for strategic decision-making.

• Identified and mitigated warehouse capacity constraints using 5S and Lean principles.• Experience in performing data analysis, data mapping, and using SQL to validate the data.• Coordinated and implemented a training program for new employees on warehouse operations workflow resulting in an 86% reduction in mishaps.• Documented and set up safety guidelines across the warehouse to create awareness among the workforces minimizing workplace hazards by 80%.• Performed regular audits on operational processes to understand risks and maximize efficiency

Led a team of 4 to perform the analysis to evaluate the outcomes at every step of the process and prepared a simulation to demonstrate the changes in the system using MS Excel and SolidWorksAs a team, we have suggested improvements in the mechanism for a better transfer mechanism to obtain an optimum output.I have performed on-site field surveys and wrote technical narratives to document processes, design changes and as-built documentation.

Team size: 4Individual role:• As a team member my job was to study the manufacturing processes used by BHEL.• I was responsible to developed process flow map for all the processes taking place at each section of the plant using Microsoft Excel.

Sketched outline designs and used Auto Cad to create detailed design and specifications of manufacturing machines used at the plant.