Ravi Kumar Samala Email & Phone Number

Hyderabad Area, India

Extensive background and hands on experience in Project Management / Service Delivery in the US Healthcare from provider to payer.Proven leader with excellent track record in the areas of BPS Service DeliveryManaging healthcare business for one of the largest client operating in 14 states in the USAGB Trained and Certified Interviewer

Handling a team of 12 people which includes resolving huge Accounts Receivable data, training fresher’s and existing staff, mentoring, guiding the team and conducting team meetings.Driving the team members in their career by planning, assisting, providing development needs and involved in their performance appraisals.Coordinating with project leads and.

Handling calls, researching and resolving the queries of the customers regarding their payments, late fees waivers, Address change, Fraud on the account, Reporting card lost or theft, closure of accounts, validating credit balances, credit bureaus, FCRA,ECOA,etc…Mentoring Team Members, Giving Process Refreshers and Training to the new joiners.

Mentoring a Team of 8 People and driving the team to achieve the Team Targets.Taking Mock calls of the PBO’s on regular basis.Identifying potential customers and convincing them regarding ICICI products.Preparing Audit reports and doing Audit calling on the Leads.

Master Of Business Administration (Mba), Finance And Financial Management Services

MBA

10Th Class, Ssc

SSC