Ravi Kumar Singh Email & Phone Number

• Post sales activities and back end operations of all residential & commercial projects, including booking logins, letter of allotment, execution of agreement, transfers, broker commission, refunds, cancellations, recovery & collection, final demand notices and offer of possession.• Customer query / complaints and suggestions.• Managing customer service operations & ensuring customer satisfaction by achieving delivery & service quality norms.• Tracking of customer payments against consideration from start to end and assuring all the necessary documents and communication is through.• Ensuring timely recovery of dues & interests and other charges by sending demand letters, reminders, call notices cancellation notices etc.• Coordinating with legal, technical, sales & marketing, Finance & Account department for necessary interrelationship.• Responsible for generating MIS pre and post sales activities and reporting to the Management with crucial information analysis.• Planning and scheduling marketing activities throughout the year. • Handling Inventory• Follow-ups with existing or prospective clients and identify new sales opportunities. • Conceptualising and executing the promotional activities. • Analyze trends to identify high impact marketing activities and ensure maximum investments in these. • Provide demos, presentations of company’s products to potential clients.• Solicit feedback from customers on the levels of service. Conceptualise plans to rollout brand perception studies on an ongoing basis

• 

  Crm Manager

  Saha Groupe

  Mar 2017 - Present - Noida Area, India

  • Post sales activities and back end operations of all residential & commercial projects, including booking logins, letter of allotment, execution of agreement, transfers, broker commission, refunds, cancellations, recovery & collection, final demand notices and offer of possession.• Customer query / complaints and suggestions.• Managing customer service operations & ensuring customer satisfaction by achieving delivery & service quality norms.• Tracking of customer payments against consideration from start to end and assuring all the necessary documents and communication is through.• Ensuring timely recovery of dues & interests and other charges by sending demand letters, reminders, call notices cancellation notices etc.• Coordinating with legal, technical, sales & marketing, Finance & Account department for necessary interrelationship.• Responsible for generating MIS pre and post sales activities and reporting to the Management with crucial information analysis.• Planning and scheduling marketing activities throughout the year. • Handling Inventory• Follow-ups with existing or prospective clients and identify new sales opportunities. • Conceptualizing and executing the promotional activities. • Analyze trends to identify high impact marketing activities and ensure maximum investments in these. • Provide demos, presentations of company’s products to potential clients.• Solicit feedback from customers on the levels of service. Conceptualize plans to rollout brand perception studies on an ongoing basis

• 

  Manav Bharti University, Sultanpur, Solan

  Master In Library Science