As an IT Support Executive at Prime BPO & Telecommunications, I provide technical assistance and solutions to various clients and customers, ensuring their satisfaction and loyalty. I have successfully handled and resolved multiple complex issues, such as network outages, security breaches, and data loss, using my skills and knowledge in CCNA, network administration, and troubleshooting.I am also pursuing a BS Computer Science degree at Virtual University Federal Government Islamabad, where I am learning the fundamentals and applications of computer science, such as programming, data structures, algorithms, and software engineering. I have completed the Google IT Support Certificate, which demonstrates my proficiency and interest in IT support and customer service. My goal is to advance my career in the IT field and leverage my skills and education to contribute to the growth and success of my organization.