Currently working on an ERP Project. Comprehensive database management and migration from SQL to ERP. I am responsible for integrating several data sources and processes of the organization into a unified system. I have employed an ERP vendor but will be responsible for this project until the final implementation is done.

Currently summarizing the ERP Project which is coming to an end. ERP has been a great success within the company. The next project which will start in Jan 2009, is to work on reducing the rejections received from customers. This involves me working very closely with the Production team to monitor the material at each & every stage of production and further detect the causes of rejection.

> Carried out business development tasks and processes.> Made analytical preparations of potential growth opportunities for the senior management as well as the subsequent support and monitoring of its implementation.> Collaborated and integrated the knowledge and feedback from the organization’s specialist functions, for example production, marketing and sales to ensure that the organization is capable of implementing the growth opportunity successfully.> Headed the… Show more > Carried out business development tasks and processes.> Made analytical preparations of potential growth opportunities for the senior management as well as the subsequent support and monitoring of its implementation.> Collaborated and integrated the knowledge and feedback from the organization’s specialist functions, for example production, marketing and sales to ensure that the organization is capable of implementing the growth opportunity successfully.> Headed the selection panel to choose suppliers in order to maximize profitability. Show less

Responsible for efficiently resolving escalated customer complaints concerning bank policy matters, monitoring entry of complaints on the Unit’s data base on regular basis and underaking ‘Care Calls’ in line with Unit standards. The role also involved identifing critical customer satisfaction related problems and proposing countermeasures for improvement to the senior management. I acted as a referral point for Retail Network staff and assisting in delivering the Unit’s Operational Plan and… Show more Responsible for efficiently resolving escalated customer complaints concerning bank policy matters, monitoring entry of complaints on the Unit’s data base on regular basis and underaking ‘Care Calls’ in line with Unit standards. The role also involved identifing critical customer satisfaction related problems and proposing countermeasures for improvement to the senior management. I acted as a referral point for Retail Network staff and assisting in delivering the Unit’s Operational Plan and negotiating financial settlements with customers to achieve resolution of complaints. Show less