➢ Providing solutions to VPN connectivity issues.➢ Settings up MFA for the end users and managing it.➢ Working as a part of Mobi team to provide solutions.➢ Providing remote desktop solutions related to hardware issues, installations of softwares.➢ Managing accounts in Active Directory related to users account, adding group policies & licenses.

➢ Handling high and critical application incident tickets (P1&P2) using BMC Remedy and Service Now ticketing tools and routing them to appropriate support team as a part of Command Center operations➢ Troubleshooting issues with mobile applications using Endpoint manager portal. ➢ Creating and maintaining device specific policies (Conditional Access) and profiles using Azure Active directory and Endpoint manager. ➢ Configuring and maintaining MDM APNS certificate. ➢ Troubleshooting of applications on remote systems via windows remote assistant and Cisco Web Ex➢ Troubleshoot software problems (Office Application/ Active Directory / Browsers/ Web Application / SharePoint); provide support to requests remotely.➢ Coordinating with incident management team on plant critical applications and engaging bridge calls with support teams and on-call support application teams. ➢ Maintain working knowledge of the latest company technology to provide support.➢ Providing training to the new hires regarding incident queue management.➢ Working as a cloud administration on Microsoft Azure Environments, involved in Azure AD Connect, configuring virtual machines, Storage accounts and Azure resource groups. ➢ Administrator Azure AD users, groups and devices and maintaining Role based access control (RBAC) ➢ Deploying Virtual machines to Virtual Networks using Azure Portal.

➢ Assisting US based customer in after sales service.➢ Providing information about the products and pitching for sales.➢ Conducting the surveys and taking feedback from the customer.➢ Providing floor support to the new joiners and handling supervisor call if required.➢ Verifying the shipping and mailing address of the customer to avoid any frauds.➢ Processing refunds and exchanges.➢ Providing technical assistance through e-mails via fresh desk and MS-Outlook

➢ Handling inbound calls US based customers.➢ Providing ample technical assistance both on calls and via e-mails.➢ Coordinating with sales team to provide exceptional customer satisfaction.➢ Providing tracking details and assisting in returns.