Ravi Parihar Email and Phone Number

- New restaurants acquisition, account management and OPD growth- Account manager of 150+ restaurants- Increasing the GMV share of the Accounts - Growth _Planning and executing promotional campaigns for the partners to captivate new users as well as retaining the existing customers-Maintaining Discount coverage and Marketing Campaign- Consulting to accounts , how to improve sales in swiggy- Responsible to achieve various targets like : Ads, rdgmv, exclusivity, upsell &… Show more - New restaurants acquisition, account management and OPD growth- Account manager of 150+ restaurants- Increasing the GMV share of the Accounts - Growth _Planning and executing promotional campaigns for the partners to captivate new users as well as retaining the existing customers-Maintaining Discount coverage and Marketing Campaign- Consulting to accounts , how to improve sales in swiggy- Responsible to achieve various targets like : Ads, rdgmv, exclusivity, upsell & QOS Gap. Show less

1. Handling Sales & Marketing team for customer acquisitions through BTL activities.2. Developing and implementing a timeline to achieve targets. 3. Delegating tasks to team members regarding fresh customer acquisition & retention.4. Identifying new areas, societies & markets for launch & relaunch to gain more & more user base.5. Competitor check over subscription charges, top selling item, pricing & other strategies.6. Empowering team members with skills to improve their… Show more 1. Handling Sales & Marketing team for customer acquisitions through BTL activities.2. Developing and implementing a timeline to achieve targets. 3. Delegating tasks to team members regarding fresh customer acquisition & retention.4. Identifying new areas, societies & markets for launch & relaunch to gain more & more user base.5. Competitor check over subscription charges, top selling item, pricing & other strategies.6. Empowering team members with skills to improve their confidence, product knowledge.7. Realtime tracking of performance/Achievements of aligned individuals.8. Customer Experience: Developing deep understanding of the drivers for customer delight, and leading initiatives to constant growth of organization.9. Responsible for performance monitoring, Coaching & feedback of aligned BDE's. Show less

1. Worked on Organization projects for Restaurant Partner’s Growth &performance tracking.2. Recommendation about top selling catalogue according to the market. Also educate therestaurant partner to avoid post sale related issue.3. Work with restaurant partners in solving operational problems and ensuringretention (payments, packaging, Partner app problems etc.)4. Tracking data for defaulter restaurant through our projects and communicatewith partner for smooth… Show more 1. Worked on Organization projects for Restaurant Partner’s Growth &performance tracking.2. Recommendation about top selling catalogue according to the market. Also educate therestaurant partner to avoid post sale related issue.3. Work with restaurant partners in solving operational problems and ensuringretention (payments, packaging, Partner app problems etc.)4. Tracking data for defaulter restaurant through our projects and communicatewith partner for smooth operation.5. Documentation related help, registration on our portal, application training, cataloguemanagement and complete onboarding related process.6. Boost Restaurant growth by menu engineering, getting discounts, ad sales, accountmanagement.7. Assisted marketing team in various marketing campaign during festivals like IPL,Raksha Bandhan, Diwali & Uttarayan.8. Strengthening relationship with restaurant partners via keeping in touch andproviding valuable insights into business growth Show less

Responsible for reconciliation of merchant orders and payment.Third Party logistic management.Vendor management.Analyzing data of wrong, damaged, defective item received from customer side. Order process related issue of Merchants selling on our portal.Used to respond over seller escalations.Follow up with internal team regarding TDS.Responsible for explaining all type of seller queries and escalations.Excel report genaration regarding customer & seller… Show more Responsible for reconciliation of merchant orders and payment.Third Party logistic management.Vendor management.Analyzing data of wrong, damaged, defective item received from customer side. Order process related issue of Merchants selling on our portal.Used to respond over seller escalations.Follow up with internal team regarding TDS.Responsible for explaining all type of seller queries and escalations.Excel report genaration regarding customer & seller suspicious data.Floor support to new team members. Show less

Reconciliation of vendor payment and orders.Merchant's escalation handling. We used to response over freshdesk to our seller partner's regarding their query. Added sop's in MRP tagging & wrong product cases in reverse pickup from customer's end. We used to take follow up with our internal team in order to resolve seller's query.

1.Escalations handling in Return, Refund & Claims of sellers and customers.2.Provided comprehensive support to Amazon sellers, addressing inquiries related to account management, product listings, order processing, and policy compliance.3.Demonstrated proficiency in navigating internal tools and systems to investigate and resolve seller issues promptly and effectively.4.Identified trends and patterns in seller concerns, contributing insights to enhance seller support processes… Show more 1.Escalations handling in Return, Refund & Claims of sellers and customers.2.Provided comprehensive support to Amazon sellers, addressing inquiries related to account management, product listings, order processing, and policy compliance.3.Demonstrated proficiency in navigating internal tools and systems to investigate and resolve seller issues promptly and effectively.4.Identified trends and patterns in seller concerns, contributing insights to enhance seller support processes and improve overall seller satisfaction.5.Acted as a subject matter expert, providing guidance and assistance to fellow team members, fostering a collaborative and knowledge-sharing environment.6.Utilized in-depth knowledge of Amazon's Seller Central platform to assist sellers in optimizing their product listings, enhancing visibility, and increasing sales performance. Show less