• Consultant for CX (customer experience) applications (Sales & Service) with experience spanning in different verticals (retail, energy, semiconductor, insurance, automotive etc.) and project types (implementation, maintenance, support).• Application Skills - Oracle Engagement Cloud, Oracle Sales Cloud, Oracle CPQ, Oracle Service Cloud• Lead various projects with customer centric approach and passion for excellence resulting in happy customers in all projects. • Experience spans from strategizing to architecting end to end implementations i.e. roadmap definition, business case viability analysis, process discovery & design, package/technology selection and solution implementation• Good knowledge of customer and IT support processes i.e. ticket management and lifecycle; setup, challenges, process performance analysis and improvements• Helped businesses achieve improvement targets based on Avg Handling Time, First Response Resolution Rate, Feedback ratings, self-service percentages, market ratings, agent efficiency and effectiveness etc.• Project/Change Management skills in defining the plan, tracking mechanisms, monitoring metrics, risk management and managing stakeholders’ evolving priorities• Ability to architect technical solutions including integrations of multiple applications involving various stakeholders• Effective customer and stakeholder management which results in building confidence and trust • Analytical bend of mind with self-motivation to understand/identify requirement/root cause and best solution• Participative leadership style with effective communication and healthy relationships• Have a creative mind always looking towards improvements via innovations.

Worked as a Functional Consultant for Oracle Service Cloud