Technical SummaryI’m Ravi Ranjan Kumar Singh; RHCE certified in Red Hat Enterprise Linux 5. My Certificate Number:- 805009363142305 (https://www.redhat.com/wapps/training/certification/verify.html) and completed JCHNP (Jetking Computer Hardware & Networking Professional) DIPLOMA from Jetking. Over 7 yrs of experience in installing, maintaining and troubleshooting windows and Linux System.Technical ExpertiseSkilled in the installation, administration & configuration of Linux ( Red Hat, Fedora Core, Centos, Ubuntu, Thinux , Knoppix ), Nagios, GoAutoDial or Vicidial Dialer ( Open Source ), Windows XP, Windows 7, windows 8. Experienced with a broad range of software, utilities and protocols, include the following:Assembling of CMS kiosk hardware & software both for Indian railways project (CRIS) .Assembling of ATVM kiosk for Indian railways project (CRIS).Working on Many more project of Railways UTS , PRS , RR etc Working with Thinclient Technology with Retails customer & make new customer for our current company .Installation of Vmware workstation & uses of Vmware tools .Installation of GoAutoDial & Vicidial Dialer , configuration of dialer settings .Installation of PRI on Goautodial & Vicidial or PBX .Create new Campaigns , Carriers , Users , Groups & configure etc on dialer .Installation of Networking – LAN & WAN .Planning of Networking , Making patch code straight & cross cable both . Creating various security & policies on users . Installation Maintaining & Trouble-Shooting of Windows , Ubuntu, Redhat, Suse, Fedora, Centos etc.Trouble-Shooting of Hardware & Software Assembling, Up-Gradation.Upgrade and Troubleshooting of Hardware and Networking Problems.Implementing & administrating various security policies (user & group computers)Working with THINCLIENT , Embedded Software & Hardware.MS-Office, Open Office , Libreoffice and other software.Always ready to take new challenge in IT field Many more .........

It is an IT based company having two different locations in Delhi, Noida. Firstouch is a manufacturer of KIOSK , Standing KIOSK, Digital Signage etc . The company provides IT support to different kinds of companies in different fields like Education, Railways, banking, Hospital and MNC many more. The main clients of this company are MNC , Hospitals, Railways etc. I am providing software & hardware solutions for Digital Signage , installation in PAN india on different different projects through Digital Signage, CMS (Content Management system), KIOSK support , R & D etc . Working as L2 Tech Support on Linux, Windows, Android , Ubuntu platform .Profile: Working as Senior Support Engineer March 2019 to Aug 2022

Hi My expertise is easily handling vicidial or GoautoDial Dialer & Providing online support also overall 2.5yr experience with this Dialer . Easily install, & configure complete setup of international or Domestic call center . I have knowledge of many Linux flavour (Red Hat/Fedora Core, Ubuntu , Centos , Knoppix etc ).Experienced with a broad range of software, utilities and protocols, include the following:Installation of Vmware workstation 7 & uses of Vmware tools , configuration , support , & troubleshooting Networking – LAN & WAN .Trouble-Shooting of Hardware & Software Assembling, Up-Gradation.Upgrade and Troubleshooting of Hardware and Networking Problems.Implementing & administrating various security policies (user & group computers)Professional CertificationRed Hat Certified Linux Engineer (RHCE Certified 2009 ) f.Diploma of Jetking (1.6 year )More than 4.5 years experience on IT .