Ravi . Email and Phone Number

Working on Tools such as CRM, JIRA, DRS, Buster, OLM, Outlook & Microsoft Office for quick resolution to consumer.Associated with TransUnion CIBIL, it is India's first Credit Information Company, Our primary function is to gather and manage data on the payment history of individuals and commercial entities in relation to loans and credit cards.Manage day-to-day operations, ensuring accuracy and compliance of credit reporting processes.Managed customer inquiries regarding credit reports, data corrections, and account management, ensuring a high level of satistaction.Experienced in registering the complaints/requests in the CRM next platform and coordinating with Internal teams (Operation, IT, Product, legal, Finance) based on the nature of the complaint for closure.Liaised with technical teams to resolve data discrepancies and ensured that customer issues were handled within the defined service level agreements (SLAs).Educate customers on how to interpret their credit reports and guided them on steps to improve their credit scores.Ensure compliance with regulatory guidelines and internal policies, reducing operational risks and enhancing service delivery quality.Also look at opportunities for reducing escalations, Improving FTR.Monitor and review performance through Daily, Weekly and Monthly reports on productivity, aging and SLAs.

Acquired skills on tools like CRM,INTESUL,FLEXCUBE,LOS,FINNONE for ensuring smooth decision making of client accounts.Responsible for loan case disbursement in the given TAT.Skilled in Banking Operation, Record maintenance, Credit, Account, Excel.Backend Operations/Transaction Processing.Business Drive - Tracking file movement from sourcing till disbursement.Driving business in terms of coordinating with other verticals such as OPS,CPU,WBO for completion of logins Assist customers with all their needs through in-person, written and phone interactionsHandling Loan Repayments and Disbursement in TAT.Responsible for raising manual debit of DPD delinquent customers.Regularly follow up on X-Bucket and 0 to 30 Bucket Customers.Ensured Strict compliance with AML and KYC regulations, monitoring transactions of Loan Accounts for suspicious activity and reporting to authorities.Release MIS on Daily Basis of Branch and Cluster wise.