Ravi Ribadiya Email and Phone Number

• Handle multiple international marketplace accounts, create & optimize listing content and maintain healthy metrics of the accounts.• Handle customer escalations and complex cases through calls and emails to ensure swift resolution and maintain customer delight at all times.• Analyze the company’s performance, monitoring weekly & monthly sales, pricing and promotion, assortment and availability, to achieve overall goals.• Study market trends and develop likewise products in lieu with the design team & design business plan.• Responsible to lead and guide inventory team, customer support team and research new marketplaces.• Responsible for reconciliation of marketplace accounts.

 Managed drop-ship E-commerce project in setting and achieving growth target set for assigned marketplaces. Building the forecast of a product at region and account level; monitoring the products listed and analyzing the potential products and categories for assigned marketplaces. Research on HSN Code, Prohibited products, Tax & Duty details for assigned marketplaces. Work closely with the IT team to instigate maximum automation in the process.

 Responsible to build and sustain corporate base for the defined area and undertake competitor analysis. Maintain monthly sales tracker, plan and execute market site visits as agreed with region. Engage & retain clients with immediate service facilitation, regular meetings & value delivery.

 Personal Loan Underwriting. Review credit history, banking and complete docs of applicants.

 Analyze business data and interpret financial documents such as balance sheet, cash flows, and income statements.