Ravi S. Email and Phone Number

• Provide network support and perform troubleshoot to resolve various WAN/LAN connectivity issues• Worked with other Internet Service Providers such as Bell, Rogers, Cogeco, Allstream,Shaw, MTS, One Connect, Telus, VideoTron and Eastlink to troubleshoot and ensure a reliable internet access to the clients.• Handled escalated issues from two call center agents and field technicians by prioritizing issues accordingly to resolve them in a proper manner.• Monitored and maintained network management maps and tools (Meraki Dashboard, Radius & Cacti.• Providing Support on IP Cameras & DVRs• Providing Technical Support on Business Center & Guest- Use Lobby PCs as hotel public access kiosks & Configured them based on hotel guests needs• Responded to residential & business clients such as hotels, restaurants, businesses across Canada & Metrolinx GO stations across the Greater Toronto Area for their Wi-Fi issues network changes requests via emails, phone calls and tickets daily.

My responsibilities was: • OS installation:-,Win Vista, Windows 7, Windows 8 & Windows 10• Assembling, hardware up gradation troubleshooting,• Providing Support on Ms Word, Excel, PowerPoint.• Windows maintenance, dual booting, upgrade & update the windows• MS outlook configuration, Outlook backup & restore and troubleshooting • Disk Management, partitions• Printer installation and troubleshooting• Antivirus update & virus protection• Scanner configuration & troubleshooting.• Troubleshooting of hardware and O/S Basic Networking, Map drive, Data sharing TCP/IP Configuration,• Internet Maintenance Data Cards configure and troubleshooting• Remote desktop and Remote assistance Wireless Networking, Networking in Domain environment

My Work responsibilities was:• Troubleshooting of Windows ( Vista ,7 & 8)• Providing Support on Routers • Providing Support on Adobe Software• Analyze and resolve diagnostic problems on various antiviruses.• Configuration of Windows Desktop.• Creating users, volume groups, logical volumes and file systems.• Managing the file systems and disk quotas.• System performance monitoring and tuning.• Identifying the bottle necks viz. CPU, Memory, I/O subsystem.• Following all procedure to maintain and update documentation on a regular basis according to our policy.• Responsible for capacity planning, including allocating storage, providing hardware and software redundancy, and planning future expansion requirements.• Analyzed hardware requirements and compatibility needs and installed new hardware as needed.• Participate in root-cause analysis of recurring issues, system backup, and security setup.• File and folder permissions and administration.• Providing support of all type of printers like HP, Canon, Kodak.

• Troubleshooting of Windows ( Vista ,7 & 8)• Solving Escalated Tickets based on their severity levels.• Providing Support on Routers • Providing Support on Adobe Software• Analyze and resolve diagnostic problems on various antivirus like Total Defence, Norton, Mcafee, Webroot, Spybot and Avast etc.• Configuration of Windows Desktop.• Creating users, volume groups, logical volumes and file systems.• Managing the file systems and disk quotas.• System performance monitoring and tuning.• Identifying the bottle necks viz. CPU, Memory, I/O subsystem.• Following all procedure to maintain and update documentation on a regular basis according to our policy.• Responsible for capacity planning, including allocating storage, providing hardware and software redundancy, and planning future expansion requirements.• Analyzed hardware requirements and compatibility needs and installed new hardware as needed.• Participate in root-cause analysis of recurring issues, system backup, and security setup.• File and folder permissions and administration.• Providing support of all type of printers like HP, Canon, Kodak..• Analyze and resolve the problem of webmail.• Analyze and resolve the virus infected system mainly FBI• Assisted in troubleshooting user problems relating to Operating System.• Performed Upgrades, installation of software and drivers and essential desktop troubleshooting.• User rights permission, disabling and enabling accounts, file and folder permission and configuring security templates as per need• Remotely help onsite team in carrying out minor hardware upgrades and fixes, such as replacing faulty disks, adding disks, moving I/O cards, adding memory etc.• Manage alerts where necessary from the Monitoring systems to agreed process and procedure.• Ensure all work is logged within the Help Desk system to assist in communicating resolution with the customer.

• Provided technical support, including identifying problem incidents with their subsequent resolutions.• Assisted company personnel with desktop operation, including both hardware and software – Provided employee training and instructions (through presentations) regarding basic operation of software and hardware, technical support and quality standards.• Supervised and performed installation of new IT network equipment and system software.• Administered creation of IT accounts and computer systems and offered support.• Updated management on a regular basis through reports and presentations and via email,Maintenance & Testing Activities:• Maintained company peripheral network devices regularly, including printers and scanners.• Ensured functionality of desktop systems throughout departments through frequent evaluations and routine maintenance.• Planned and executed routine repairs and system upgrades.• Made use of helpdesk systems to prioritize work-load and update queries and calls.• Documented and maintained supply of all required inventory.