Delivery Execution  Coordinating with couriers for timely shipments delivery. Generating different types of reports for performance of courier. Coordinating with internal and external agents for timely shipments Execution. Coordinating with warehouse / couriers for pick up & timely shipments execution. Resolving the customer complaints & managing the refunds on priority. Preparation of monthly reports and communicate with higher management. Logistics/ Shipping  Co-ordinate other departments for shipment status & timely execution.  Coordinating with Customer Support Team, Complaint team, couriers, seller, and warehouse for timely delivery. Providing details of the shipments for refund related to accounts department. Handling PIN code services of courier so that customer will get the product within TAT. MIS  Maintaining daily tracker for shipment tracking Preparing daily reports for status dispute, NDR reports etc. Managing & follow up for undelivered shipments by maintain tracker. Maintain tracker for refund cases. Preparing reports for customer complaint. Data analysis & Performance maintenance of couriers. Key responsibilities  Coordinating and controlling the cycle of transportation. Managing logistics operations involving coordinating with companies for Road/Air Transport to achieve seamless & cost-effective transport solutions. Prepare shipping documents

Duties  Monitoring data management to keep accurate product, contract, pricing and invoicing information. Working closely with suppliers and customers to improve operations and reduce cost. Communicating needs & objectives to managers & key personnel in procurement, logistics & distribution. Negotiating contracts to reduce costs and achieve maximum efficiency. Providing accurate routing information to ensure that delivery times and locations are coordinated. Obtaining quotes for transportation and also making cost comparisons. Forecast and ordered production and shipment per month, analyzing sales data to accurately meet demand and emergency orders. Ordered, tracked and monitored inventory of supplies and finished goods system-wide, ensuring freshness and proper handling of critical substances, and accuracy in billing and record keeping. Contract and market negotiations with transportation carriers. Coordinate with field transportation management to process month-end accounting accruals. PROFESSIONAL EXPERIENCE  Knowledge of managing returns and rejections professionally & promptly with suppliers. Planning of procurement, production, inventory control, logistics and distribution. Extensive experience in the strategic planning and transportation of products. Able to negotiating rates with local contractors and also international companies. Exception liaison with global experience. Managing teams of production. Reducing out of stocks and back orders to acceptable levels. Mentoring and strengthening current buying team and service delivery. Monitoring daily reports and producing weekly / monthly stats for management review. Updated the procurement database for additions/deletions in supplier base.