Operations Management | F&B Service

▪Worked as a Cluster Head – Punjab, for Smaaash Leisure Ltd. ▪Handling operations for Smaaash based out of Chandigarh & overlooking Ludhiana, Amritsar & Jalandhar.▪Responsible for P&L for all 5 centers in Punjab region.▪Responsible for maintaining community relations, developing & cementing ongoing relations with the media, guests, community in general, the industry leaders, employees. ▪To maintain the highest standards of service and upkeep required for imaging all the units as one of the best in the city. ▪Optimizing on quality of product and service in all areas; timely availability of quality products; ensuring first rate standards of sanitation and hygiene at all time. ▪Organizing weekly training sessions with Managers and monitor with them department’s staff training. ▪Communicating constructively with the guests to receive important feedback. ▪Evaluating opportunities to improve both product and services and act accordingly. ▪Proposing new procedures, organization or ideas to improve overall unit operations.Business plan formation and achievement, responsible for meeting monthly sales and GOP targets prepared in co-ordination with the VP

▪ Worked as a General Manager for PVR bluO Entertainment Pvt. Ltd. ▪ PVR bluO is one of its kind entertainment concept in India, it is a unique concept supported by some exceptional elements that give it extra edge. ▪ Maintaining Community relations, developing & cementing ongoing relations with the media, regular guests; community in general, the industry leaders, employees and the board of directors. ▪ To maintain the highest standards of service and upkeep required for imaging the unit as one of the best in the city. ▪ Optimizing on quality of product and service in all areas; timely availability of quality products; ensuring first rate standards of sanitation and hygiene at all time. ▪ Organizing weekly training sessions with Managers and monitors with them department’s staff training. ▪ Communicating constructively with the guests to receive important feedback. ▪ Evaluating opportunities to improve both product and services and act accordingly. ▪ Proposes new procedures, organization or ideas to improve overall unit operations ▪ Business plan formation and achievement. He/ she shall be responsible for meeting monthly sales and GOP targets prepared in co-ordination with The VP. ▪ Revenue capture & Cost Controls ensuring revenue capture and maintaining operating costs within the limitations and objectives set out in the yearly forecasts. ▪ Assists VP in preparation of Financial Forecast, P&L, and plans purchases. ▪ Strategizing for maximizing market penetration through ongoing dialogue with the Sales & Marketing department. ▪ Maintains forecasted food and beverage Revenue & Costs and generating operational profits as prescribed from year to year in the operating budgets. ▪ Review all changes in menus and beverage lists. Merchandising and printing of menus and beverage lists in concert with the AM- Marketing & CRM

▪ Worked as an Operations Manager for MBD Gigabite, Food Lounge & Bar,India’s first one of its kind food lounge and bar with a unique concept. Owned and managed by the MBD Group. Gigabite spans over 25,000 sq ft and is located at MBD Neopolis (Hotel, Mall, Multiplex) Ludhiana ▪ The concept of Gigabite entails a Food lounge, an All Day Dining, a Bar and Gigabite Express. ▪ Maintaining a database for Revenues generated month by month and working towards consistent growth in sales. ▪ Planning and maintaining all Marketing activities related to the Mall and Food Lounge & Bar to ensure consistent footfalls. ▪ Responsible for maintaining and achieving the monthly budgets and targets for different outlets. ▪ Providing monthly reports on both Food and Beverage Costs. ▪ Responsible for taking interviews and hiring the employees for the Food Lounge & Bar and ensuring their growth, development and trainings once they are part of it. ▪ Maintaining a strong presence on the shop floor and closely coordinating the opening and closing procedures of all the outlets

Worked as a Restaurant Manager for HMS Host Services India Pvt. Ltd part of Autogrill Pvt. Ltd, largest Food and Beverage Company in the world.▪ Display a pro active and consistent approach to stock control, cost control and cash control. ▪ Maintaining inventories and par stocks for all the F & B Outlets including QSRs and Fast Food outlets. ▪ Providing the required trainings to the team ensuring they learn Up selling in their respective areas. ▪ Responsible for maintaining and achieving the monthly budgets and targets for different F & B Outlets. ▪ Coordinating and laisoning with different dealers, suppliers and vendors constantly making sure availability of required products all the time. ▪ Work on different managerial functions as required. ▪ Maintaining and improving F & B profits by controlling Spoilages, breakages and wastage. ▪ Constantly monitoring all Food and Service Areas. ▪ Providing energetic and informative daily line-ups to the team ensuring good flow of communication and effective control. ▪ Ensuring excellent time management and organizational skills by demonstrating leading by example

▪ Worked as a GSA for the fine dining restaurants. ▪ Was responsible for the midnight buffet and snacks on the ship. ▪ Was in charge for preparation of structural Breakfast buffet for the Restaurant. ▪ Was responsible for the preparation of special buffets on the ship which ▪ Was responsible for all the equipment’s including lightings, accessories used for these special buffets.▪ Was involved in the special guest related events happening on the ship. Includes Magnific buffet, Special Seafood buffets, Galley buffets etc.