• Well versed with SAP Ariba (P2P) and fair knowledge of PeopleSoft and ServiceNow (SNOW)• Sourcing vendors to fulfill various requirements like contingent work force, IT hardware and office supplies and identify potential cost saving opportunities• Perusing competitive quotations from approved / preferred vendors and sharing with Line of business • Organize all procurement activities starting from Request for Proposal to Purchase Order (RFP to PO)• Creating requisitions and Supplier profile in Ariba, along with PO amendments and Catalog updates• Processing of purchase requisition- validating price, quantity, adherence with supporting documents furnished by requestor on Ariba/Client.• Reviewing Statement of work to make sure the all the terms and conditions mentioned in the document are as per the Contracts, in case of any discrepancy, report it to the Line of business to make the necessary amendments and to make sure that there is no risk on the organization.• Validation of rate card signed in contract is matching while procuring goods/services through the price supporting document.• Work with account payable team to resolve the payment issue with vendors for ensuring timely payment to the vendor to improve the performance of the vendor in future.• Providing end to end support to client via Emails/WebEx calls and ensuring 95% C-SAT score achieved• Conducting team hurdles and addressing all work related issues in the team• Acting as first point of contact for vendors and consultants, also maintaining the relationship for future business opportunities• Calibrating with stateside partners on various updates and disseminate in the team • Conducting process level assessments on monthly basis, reviewing results, sharing feedback with the team and management• Ensuring strict adherence to the process parameters /system as per defined guidelines.• Ensuring all incoming calls and voice mails are answered with in TAT

• Management of entire recruitment process – starting from understanding of client’s requirement until the joining of the candidate• Responsible for handling different types of requirements such as Java, .Net, QA Automation, Performance Engineer, SAP roles (HANA, MM, SD, FSCM, FICO), Web Developers, Quality Assurance, Project Managers, Business Analysts, HR and Executive level (Sales, Customer Service, Insurance) • Involved in the full recruiting cycle such as sourcing, screening, contacting, confirming, negotiating, interviewing, and placing qualified talent• Develop action plans/recruiting strategies to identify qualified candidates through various job portals and networking websites• Having good knowledge of US tax terms like W2, 1099, C2C and USA visa statuses like H1B, Green Card, GC EAD, H4 EAD, OPT EAD CPT EAD

• Preparing and maintaining process level quality reports• Taking initiatives to drive process improvement• Root Cause Analysis of Errors and on Customer Satisfaction surveys• Designing process maps and SOP’s• Monitoring & Feedback within TAT• Weekly dashboard and escalation handling and reporting with in TAT• Work with the stakeholders to review and improve process compliance• Participating in weekly quality calibration with business and stakeholders• Reviews team performance to ensure daily, weekly and monthly QA targets are met

• Analysis and verification of the cause of disability on the basis of information received from Doctors, Employers and Claimants•Uploading all informational from Doctor, Employer and Claimants in DPA system• Communicating approval and denial of claim via email and call• Ensuring renewal of insurance policy by scheduling meeting with Employer and Broker • Record the successful sale and generate invoice• HIPAA and ERISA compliance adherence• Communication with onshore partners on various process updates