Director Of Operations
Current• Chaired a brand transition from Best Western Inn to Quality Inn by Choice Hotels International • Ensuring ongoing development of managers (e.g., one on one coaching, providing stretch assignments, etc.)• Increased sales by 30%, earning a Choice Gold Award • Oversaw payroll, daily cash reports, reconciliations, hotel journals, and guest reviews • Reduced operating costs by 19% through successful contract re-negotiations• Restructured departmental operations and managed departmental budgets of over $500k• Hands on leader in the housekeeping and food service department • Working with Market Sales to establish property sales strategy, goals, and action plans • Keeping brand leadership team, owners and above property stakeholders updated on property performance in the areas of financials, guest satisfaction, and associate engagement • Working with the Regional Sales office (RSO) to implement sales strategy for the property (e.g., goal setting, setting rates, etc.)