Assistant Manager
Current• Oversee and support a team of customer support representatives, providing guidance, training, and performance evaluations• Ensure the team meets performance targets and delivers high-quality customer service• Act as the point of contact for escalated customer issues that require a higher level of attention• Work to resolve these issues promptly and effectively, maintaining customer satisfaction• Monitor key performance indicators (KPIs) such as response times, resolution… Show more • Oversee and support a team of customer support representatives, providing guidance, training, and performance evaluations• Ensure the team meets performance targets and delivers high-quality customer service• Act as the point of contact for escalated customer issues that require a higher level of attention• Work to resolve these issues promptly and effectively, maintaining customer satisfaction• Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores• Prepare and present regular performance reports to senior management, highlighting achievements and areas for improvement• Identify and implement improvements in customer support processes and systems• Develop and conduct training programs for new hires and ongoing training for existing staff to keep them updated on best practices, product knowledge, and customer service skills Show less
