HDFC Bank Ltd . As Personal Banker – Bank operations)Career HistoryResponsible for the handling, processing and servicing of clients’ branch transactions in a prompt, efficient, and accurate manner. High attention to detail, accuracy as well as customer service orientation Following bank procedures when performing transactions. Controlling and monitoring the levels of cash in the teller drawer and following all check cashing and cash handling procedures. Resolution of customer queries/complaints and customer service to ensure walk in customers issues Operations• Updating of large cash transactions and welcome calling for new accounts opened• Conduct internal checks on a regular basis• Custodian of Deliverables viz., Welcome Kit, Cheque Book, ATM/Debit cards, Tatkal Kits• Error free documentation for all account opening and all customer instructions (Stop payments, FD Closure, etc)• Monitor lockers allocation and all other related operations• Assisting with bank branch auditsSales:• Supporting the bank sales team by identifying customer needs and then promoting current offers to them.• Opening new customer accounts on SA and CA for Resident/Non Resident• Selling of investment products like mutual fund, insurance etc. to the existing customer base• Cross sell asset and liability products to new and existing customers

• Acquisition of Current Accounts.• Building up GL size of CA for the branch.• Leading the sales team and act as a team leader.• Cross selling of various products such as Savings, Insurance and Lockers to the CA customers.• Got recognition mails from senior management for highest number of accounts sourced per month