Deputy Manager - Pre Owned Car Loans
Current• Strategically expanded the market presence of pre-owned car loans, identifying and pursuing new business opportunities to achieve a 15% increase in loan disbursements.• Led a team of 6 sales executives, providing training and mentorship to enhance product knowledge and improve customer engagement strategies.• Cultivated strong relationships with dealerships, brokers, and financial institutions to foster partnerships that drove referral business and increased loan originations.• Analyzed market trends and competitor offerings to develop targeted marketing campaigns, resulting in a 10% increase in lead generation and conversion rates.• Collaborated with the credit underwriting team to streamline the loan approval process, ensuring a balance between risk management and customer satisfaction.• Implemented customer feedback mechanisms to enhance service delivery and address concerns, achieving a 30% improvement in customer satisfaction scores.• Prepared regular performance reports and forecasts for senior management, using data-driven insights to inform strategic decisions.• In-depth understanding about red flags for collection portfolio with good commands over NPA reversal and corrective measures required for great portfolio health.
