Manager - Business And Operations
CurrentFranchisee Channel Sales, B2B, B2C, D2C, Team Management and Home Sales Delivery.Responsible for strategies and objectives for annual plans and translate it into quarterly business plans and targets.Responsible for business planning, account planning, segmentation, and implementation.Responsible for strategic interventions required across channels, sales, operations, product, and marketing.Responsible to ensure sales and customer acquisition targets.Responsible for productivity and cost optimization of territory/area.Ensure smooth operations in the territory/area to achieve network availability and quality.Responsible for field operations and maintenance of FTTH network, corrective and preventive maintenance.Spot opportunities to enhance business and proactively work on growth.Enterprise customer acquisition and key customer needs and requirements.Ensure seamless operations and administration.Ensure adherence to statutory compliances and commercial controls.Obtain permissions required for project execution and liaising with local authorities and building owners.Liaison with channel partners to enhance productivity.Ensure customer satisfaction and provide action plan for customer retention.Manage, coach, train and motivate team members.Drive customer engagement and experience.Mentor, guide, drive technicians for installation and fault repair.Follow internal processes to ensure the end-to-end sales cycle.
