Utilize Power BI, Power Automate (Flow), Power Apps, and Power Virtual Agents to extract actionable insights and streamline operational processes.Employ Microsoft Excel and SQL Basics for proficient data management and analysis, ensuring the precision and efficiency of reporting procedures.Handle data visualization, conduct statistical analysis, and interpret data to support strategic decision-making, fostering business growth and development.Apply forecasting techniques to… Show more Utilize Power BI, Power Automate (Flow), Power Apps, and Power Virtual Agents to extract actionable insights and streamline operational processes.Employ Microsoft Excel and SQL Basics for proficient data management and analysis, ensuring the precision and efficiency of reporting procedures.Handle data visualization, conduct statistical analysis, and interpret data to support strategic decision-making, fostering business growth and development.Apply forecasting techniques to anticipate Incident trends and generate actionable insights, optimizing performance and enhancing proactive decision-making.Explore and leverage the potential of Generative AI to drive innovation, develop solutions, and improve operational efficiency across various business functions. Show less

Supporting 280+ Hosted Exchange SMB clients on Office 365 and 4 Enterprise Customers on Exchange 2010. Conducting cutover\staged migrations to Office 365. Setting up Proofpoint & Mimecast Email hygiene Service. Deploying client configurations with DeploymentPro. Using MigrationWiz for content migration. Proficient in PowerShell. Troubleshooting SMTP servers. Supporting Blackberry Enterprise Servers. Managing user permissions in Active Directory. Documenting ticket handling and scheduling… Show more Supporting 280+ Hosted Exchange SMB clients on Office 365 and 4 Enterprise Customers on Exchange 2010. Conducting cutover\staged migrations to Office 365. Setting up Proofpoint & Mimecast Email hygiene Service. Deploying client configurations with DeploymentPro. Using MigrationWiz for content migration. Proficient in PowerShell. Troubleshooting SMTP servers. Supporting Blackberry Enterprise Servers. Managing user permissions in Active Directory. Documenting ticket handling and scheduling follow-ups. Resolving mail flow issues. Utilizing Remedy Software for ticket management and generating reports. Show less

At HCL Comnet Ltd., I had the privilege to work on the EMC2 project. EMC2 Corporation is a renowned provider of information infrastructure systems, software, and services, listed on the U.S. Fortune 500 and S&P 500. In this role, I served as a Senior Analyst Messaging, contributing to the management and maintenance of Microsoft Exchange Server 2007 and Exchange Server 2003. My responsibilities included ensuring the smooth operation of email communication systems on Windows Server 2003 and… Show more At HCL Comnet Ltd., I had the privilege to work on the EMC2 project. EMC2 Corporation is a renowned provider of information infrastructure systems, software, and services, listed on the U.S. Fortune 500 and S&P 500. In this role, I served as a Senior Analyst Messaging, contributing to the management and maintenance of Microsoft Exchange Server 2007 and Exchange Server 2003. My responsibilities included ensuring the smooth operation of email communication systems on Windows Server 2003 and Windows Server 2008 platforms. Show less

Providing technical assistance for Optus products, encompassing wired and wireless routers & modems.Configuring email clients to facilitate POP3 emails.Handling customer billing inquiries and escalating complex issues to financial authorities as needed.Updating and maintaining customer and client databases for optimal functionality.Troubleshooting internet connectivity issues, including browsing difficulties and intermittent connections.Previously served as a Computer… Show more Providing technical assistance for Optus products, encompassing wired and wireless routers & modems.Configuring email clients to facilitate POP3 emails.Handling customer billing inquiries and escalating complex issues to financial authorities as needed.Updating and maintaining customer and client databases for optimal functionality.Troubleshooting internet connectivity issues, including browsing difficulties and intermittent connections.Previously served as a Computer Science Faculty member at Goyal Institute of Management & Technology. Show less

Conducted engaging training sessions tailored for Year-1 MBA IT and MCA students.Developed and delivered lectures, hands-on activities, and real-world examples to facilitate learning.Prepared and implemented curriculum aligned with industry standards and academic requirements.Mentored and supported students to enhance their understanding and proficiency in computer science concepts.Collaborated with colleagues to enhance the quality of education and student experience.