Making a difference in the lives of people with intellectual and developmental disabilities.

Owner-operator of a service company in the Windsor and Tecumseh area.

Provided award winning customer experience in a retail environment. Opened and closed a retail branch as a Secure Desk Operator.Handle, research, and resolve inquiries/requests from customersNavigate multiple computer systems at onceThrive in a target-driven environmentAnswer general questions, provide education, and offer service to customers in a professional and courteous manner Complete all follow-up work related to customer inquiriesProcess financial transactions and maintain strict confidentiality with customer account informationKeep abreast of client developments affecting customer service, new product offerings and processes of company and customer service centre by reading daily updates and attending briefings/trainingMaintain excellent phone etiquette, using expert communication and listening skillsSupport additional duties as necessary in high volume or promotional periodsAchieved consistently over 100% assigned goals leading to winning a position in the Champions Club, a recognition program for the top employees in Canada

Operated daycare services for preschoolers.

Manage production of print ads and stationary for the sales force, typically on tight deadlinesCommunicate with business partners across the company to develop, deliver and maintain promotional support services to the retail sales force.Enforce regulatory guidelines in all forms of advertisingBalance, organize, and prioritize multiple projects, and delegate tasks to my team members Comprehension of Sun Life products and the Sun Life brand to assist in discussion and development of new and existing advertisingExplore and solve service issues with advisors and managers at branch locationsDevelop processes to increase productivity and qualityConduct performance reviews and complete salary adjustments