Ravi Balchandani Email & Phone Number

Toronto, Ontario, Canada

Head India, Country Strategy within CIBC’s Alternate Solution Group Lead and execute CIBC Capital Markets growth plans across key products segments: Cross Border remittances and foreign exchange, International Student Banking Program, Newcomer Banking and University Fee Payments emanating from the Indo-Canada region.Spearhead alliances and relationships with key stakeholders and leaders in Local Communities, Global Financial institutions, Fintech’s, Payment Aggregators, Payment Networks, Leading Corporates, Governmental and Newcomer agencies in the Canada- India Corridor to ensure continuous growth and client satisfaction

Drive and lead P&L for Global Remittances, NRI Banking & International Retail Business for ICICI Bank. Responsible for creating new products, digital banking & new payment platforms, serving banking needs of overseas clients across; North America, Middle-East Africa, South East Asia, UK &Europe & North Asia regions; Oversee & strengthen payment rails and network; work with Global Financial Institutions (FI), Fin-techs, payment aggregators and networks. Leverage novel technologies, modernize payment platforms, processes & digitize operations to deliver efficienciesLead & digitally transform customer journeys for client onboarding & servicing; work with cross functional teams; business development, tech, operations, UI/UX to create value & improve Net promoter score. Understand risk appetite, framework and culture to design and adhere to day-to-day controls and processes for mitigating Operational, Compliance, Privacy, Know Your Customer and AML/ATF risks.Work with CRM & Analytics team; define “markers & triggers” on client base to assign, track and provide productivity reports to account & relationship management teams

Toronto, Canada Area

Led & managed retail banking P&L. Built multi-product & multi-channel capabilities to source, service deposit & asset products. Identified opportunities, created payment & digital capabilities, implemented customer-first philosophy & digitized manual processes to drive economies & profitability.Introduced digital onboarding & payment platforms which enabled and assisted in market share dominance; Foreign student onboarding platform, tuition fee payment platform, cross border remittance platform, Point-of- Sale & digital and instant financing platform for prime clientsActive member of senior level executive committees; Product & Process, Risk, ALCO and IT steering committees. Also designated as Complaints officer, for ICICI Bank in Canada

Toronto, Canada Area

Transitioned from purely a “Savings” bank to “Full Service Direct Bank” servicing client’s “day-to-day” banking needs; leading to increased revenue & low-cost deposits. Successfully launched deposit products; variants, digital cross border remittances to India & Visa Credit card with Flexi rewards.Built alliances, to offer new payment capabilities by collaborating with Telpay, Central1, Exchange, Visa, Interac, PayOn, Everlink, NCRs and Diebold. Strengthened online platform, introduced new age ABMs & launched “I Mobile app” to enhance serviceability on self-serve platform. Introduced innovative tech solutions; cash recyclers, image-based cheque processing and Insta@core, in branches for ensuring faster TAT for customers, reduced errors and losses and eliminated manual processing.

Toronto, Ontario, Canada

Advocated and communicated digital banking vision and strategy to all stakeholders, including senior management, regulators, control teams, and other business groups.Spearheaded planning and budgeting workshops by working closely with product and marketing teams to ensure improved brand exposures, credibility, business growth, and efficacy.

Toronto, Ontario, Canada

Managed channel profitability, by articulating the value of digital and building the same into core operating model through sales revenue, cost economies, and customer experience.Co-worked with Analytics team and agencies to identify and segment profitable pool of digital customers, identified markers to upgrade and weed out existing customers and acquire new ones with similar traits.