Ravi Bhatt Email & Phone Number

England, United Kingdom

United Kingdom

Project Management: Proactive process planning, drafting and implementation of new schemes going live. Developing strategies to simplify and improve processes, ensuring compliance and completion within deadlines.Agile working to provide flexibility for effective crisis management and contingency planning.Creating, implementing and updating framework to assess daily risks of the department.Developing daily reports for the audit team to minimise fraud, and to ensure successful payment to applicants.Compiling data reports to submit to director level for weekly meetings.Compiling weekly MI reports for management, to identify progress of grant administration per scheme.Assessing grant applications and evidence, checking criteria and making the final decision on applications.Supervising and supporting grant Administrators with complex queries, providing training on any new changes that have been implemented, and being point of contact for colleagues on a daily basis.

Birmingham, England, United Kingdom

Conducting testing on SMS, internet, tablet, mobile and telephone surveys in multiple languages, and ensuring any issues are raised and resolved. Proof reading surveys to ensure they are compliant to the final document.Calculating average completion time and average time taken per question on surveys using timing tools.Project Management: monitoring progress of multiple projects simultaneously, ensuring positive progress is made. Working closely with internal and external stakeholders to ensure client requirements are fulfilled. Managing up to 40 interviewers and linguists and being first point of contact, while working closely with external stakeholder Unitemps to recruit linguists. Crisis management for minimal impact to stakeholders and swift problem solving.Creating training packs, hosting training briefings and inductions for new starting linguists and interviewers. Monitoring performance and additionally providing guidance, coaching and continuous support where required.Data Analysis: creating data reports for surveys and reviewing them for completion rates, trends or potential issues.Proactively providing support to project director, manager and assistant project managers so client deadlines are met.Administration: arranging conference calls with stakeholders, reviewing and processing post, arranging work passes and time sheets for hired linguists, being first point of contact via telephone and email for the survey team, attending weekly team meeting to discuss progress on all projects.

Birmingham, United Kingdom

Updating in-house system to allocate student package deliveries to the correct student.Allocating unique delivery references to packages to enable front office staff to identify deliveries upon collection.Arranging an email to be sent to students to notify them that their delivery is ready to be collected.Ensuring packages are stored correctly, while maintaining a clear and safe work environment.

Solihull

Liaising with the Marketing Manager and Marketing Coordinator to prepare effective email campaigns using Campaign Manager, to target specific prospective buyers. Preparing SMS messages and social media posts to promote specific properties.Preparing Bitly links and using Infinity Tracking for telephone numbers for campaigns so the response rate of the campaigns can be monitored, and documented for the sales team to arrange further contact.Ensuring the website is kept up to date by regularly price checking each property, proof reading copy and checking that pictures are correct for each property. Editing website using Sitecore, and Visual Bank for images.Ensuring CALA properties in the Midlands region are kept up to date and correct on Zoopla and Rightmove, also partaking in weekly conferences to improve listings.Monitoring customer journeys across the Midlands region using Eque2. Updating the customer database by reviewing customer journey progress across regional sites, ensuring sales agents have contacted customers. Preparing reports for Sales Managers to view current progress of customer journeys, and presenting the effectiveness of promotional campaigns by analysing click rate, days and times, when the promotion was sent etc.Monitoring applications for community bursary and contacting all entrants to notify them of their outcome via email.General admin: organising and filing expense invoices.

Coventry, United Kingdom

Supporting customers through mortgage applications, from initial contact up until the completion of their mortgage. Testing customer understanding around mortgages, and providing information on processes and lending criteria.Reviewing customer’s income and expenditure through assessments to identify if we can lend to them, then providing information on their next steps and directing them to Mortgage Advisors.Liaising with underwriters, Mortgage Brokers, solicitors and surveyors regarding updates on applications.Ensuring all electronic enquiries from customers are resolved within 24 hours.Providing side by side support for new colleagues, and being a point of contact for them if they require guidance.Aiding managers and colleagues through busier times by being appointed as floor manager.Identifying when a customer is making a complaint, analysing the issue and then providing resolutions within timescales. Preparing written responses addressing the complaint resolution. Analysing and evaluating processes with colleagues, and gathering customer feedback to identify how to improve customer experience.

Coventry, United Kingdom

Being first point of contact for customers with savings queries, processing money transfers and account closures.Guiding customers through opening savings accounts, understanding requirements and identifying suitable accounts.Adhering to verification processes to ensure customer savings are safe with the building society.Identifying when a customer is making a complaint, analysing the issue and then providing resolutions.Providing customers with the opportunity to complete feedback surveys, while ensuring feedback targets are met. Assessing processes to identify how they can be improved both from a business and customer perspective, and arranging monthly meetings with my line manager to discuss further.

Birmingham, United Kingdom

Using in-house system to book and rearrange deliveries, also allocating deliveries to appropriate region depots.Ensuring the database is kept up to date through Microsoft Excel. Composing data reports on the deliveries made on the date and sending them to managers.Taking calls from drivers with information for proof of deliveries, and inputting data onto the system.

Birmingham, United Kingdom

Ensuring Just-In-Time strategy is followed by monitoring the in-house computer system for new sequences to process.Processing paperwork for car sets, and updating database with correct information upon completion of each sequence.Processing sequences manually; gathering parts, scanning bar-codes on parts to identify correct parts, labelling them with correct sequence stickers and placing them in allocated stillage slots.Conducting end of line quality inspections; confirming all parts are up to high quality standards ready to be sent to the car manufacturer. Also documenting faults on an inspection spread sheet. Liaising with management to successfully implement the most efficient processes and enforcing them.

Birmingham, United Kingdom

Marketing: Briefing organisations about the newspaper by telephone, email, and face-to-face.Distributing marketing packs to prospective clients. Arranging appointments to liaise with clients to discuss the newspaper and the possibility of advertising within it. Training new workers and monitoring their progress; ensuring they are working efficiently.Liaising with the newspaper designer to create the ideal newspaper layout, publishers to ensure a high quality newspaper is printed within timescale, and with distributors ensuring the newspaper reaches its target market.Identifying and acquiring experienced journalists to write for the newspaper.Monitoring and updating Facebook and Twitter pages.

Birmingham, United Kingdom

Customer service: Answering the telephone to assist customers; attending to customer queries, problems and complaints, as well as processing customer orders.Updating the organisations eBay store so that the store name is marketed appropriately and product range is seen. Market research on prices of other internet sellers and discussing pricing strategies with managers for the eBay store.

Birmingham, United Kingdom

Customer service: acknowledging, assisting and serving customers, handling customer enquiries over the telephone, and general security in order to reduce theft and maintain safety in store.Visual merchandising: changing window displays, ceiling banners and arranging stock according to store guidelines.Banking: double counting daily takings and counter signing paperwork.Working on stock delivery: stripping stock of delivery packaging, and tagging stock in preparation for shop floor.