Over 17+ years of overall professional experience as a Business Analyst, Systems Analyst and Quality Analyst in the field(s) of ERP/CRM, E-Commerce, Property & Casualty Insurance, Health Care, Logistics & Transportation, Genealogy.Working as Project Manager, Business Analyst and Delivery Manager for the last 5 years.Holding Business Visa for USA and UK.Experienced and well versed in Project Management Processes, Customer handling skills,Estimations, Proposals, Negotiating project works, Delivering quality service, trainingand employee engagement activities.Proficient in writing Project Scope, Project Vision, Stakeholder Request(s), Business UseCase(s) and System Use Case(s) documents.Proficient in creating Use Case, Activity, Class, Sequence, Collaboration and Componentdiagrams, MS-Visio for business process flow diagrams and business context diagrams.Proficient in Creating Wireframes for mockup/prototype of the application(s).Proficient in leading teams, mentoring, resource assignment and sizing of the project(s)handling support ticket(s).Extensive knowledge of the Software Development Life Cycle (SDLC) from inception totesting using the Waterfall Model and Agile Methodology, with the ability to managemultiple projects simultaneously.Experienced in Test Management and Software Test Life Cycle.Proficient in creating test plans and test cases and also proficient in conducting UserAcceptance Testing of new applications.Proficient in designing data model and querying databases to determine the interactionof the data elements.