Ravi Chandra Erigi Email & Phone Number

Silverwater, New South Wales, Australia

Sydney, Australia

• Providing Level 2-3 IT support to all staff.
• Part of "Waratah Project", migrating users and data from NSW FACS to Australian Unity IAL.
• Providing support over the phone using “Interactive Intelligence CIC Desktop” application.
• Remote support through Dame Ware and SCCM remote control.
• Logging and resolving all the incidents and requests through Service Now and meeting the SLA targets.
• AD Account, Office 365 mailbox and Skype for business account creations for new staff.

St.Lenoards

• Providing IT support to all staff.
• Effective management and monitoring of outsourced service level agreements for all ICT services.
• Manage the IT set up of all new starters, including pc and email accounts and desk phone settings.
• Manage information and IT hardware security in consultation with the 3rd party IT Company.
• Productivity tools (CRM, databases, websites, file systems, business intelligence, telephony, email etc.) are accessible to internal stakeholders with minimum downtime and disruption to operations and programs.
• Identify and implement internal training across SNHN to ensure employees have the skills and capabilities to leverage ICT productivity improvement opportunities.

Campbelltown

• Working at student IT service desk and serving students regards IT issues.
• Handling networking, hardware and software issues.
• Assisting staff during their lectures in using the projector systems.
• Providing the staff with Off-air recording upon request.

Merrylands (West)

• Working at customer service and serving customers.
• Handling huge rush during peak hours.

Master Of Information And Communication Techonology, Network And System Administration/Administrator

Activities and Societies: Mates@UWS, WiFi Adviser.

Bachelor Of Technology (B.Tech.), Computer Science

Activities and Societies: Nirvana team, Quibit team, Warm hearts NGO.