Ravi Chauhan Email and Phone Number

Administration Management, Vendor management, event management, office management, licensing, HR management, employee management

 Overall, In-charge of operations at all areas of the Front Office, including the Front Desk, Guest Relations.  Train and develop associates in the department, in technical, administrative, and managerial abilities. Airport services, Bell desk services. Achieving customers' delight through friendly and proficient service at the Front Office operation and to ensure business through personalized and efficient service Train and develop associates in the department. In technical, administrative, and marginal abilities, keep an eye on future growth. Coordinating with departments like Security and Housekeeping to ensure that all the security, hygiene and aesthetic standards of the hotel are met. Implementing systems and procedures to achieve a higher guest experience. Handling day to day guest queries and troubleshooting in-house guest issues. training and supervising quality personnel to work in sub-departments like Front Desk operations, reservations, guest relations and housekeeping. Implementing systems and procedures that achieve higher cost-efficiency. Making & presenting shift reports, discrepancy reports and rate variance. Monitoring allowances, upgrades, upsells and room assignments. Monitoring & coordinating all VIP movements. Staffing and scheduling of shifts and allocation of duties. Performance appraisal of the staff in the department. Monitor the business of competition hotels.

• Assisted theater vendors with necessary setup tasks.• Maintained lobby, hallway, and auditorium cleanliness using various sanitation• practices.• Provided assistance to guests with special needs and helped with seat• accommodations.• Welcomed guests with a friendly demeanor and smile and directed to the lobby• area.• Participated in ongoing training and drills to prepare for emergency• situations. Communicated building deficiencies, security concerns, or safety• issues to supervisor. Monitored and kept emergency exit pathways clear and• accessible during the show.• Provided customer service by selling tickets and merchandise, answering• questions and distributing programs.• Conducted competitive research to understand best practices and potential• differentiators. Coached, supported, and developed a team with the goal of• continuous growth and skill improvement.• Remedied issues quickly and effectively through active listening, conflict• resolution and dynamic communication skills.

• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.• Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.• Supervised front desk associates to ensure that all hotel policies, procedures, regulations, and standards are followed.• Ensured that front desk operations runs smoothly in a professional manner at all times. Performed all front desk related responsibilities and duties as and• when assigned or required. Managed in the absence of front desk manager.• Ensured appropriate and adequate training of all front desk associates• Front Office Associate, Courtyard by Marriott , Gurgaon, India including all on-the-job, off-the-job and 15min training. Checked House Count to establish a selling strategy for the shift. Monitoring it regularly during shift and responding to any changes.• Ensured daily all forms of communication are used to full capacity and relevant information are handed over to the next shift throughout the shift and briefings.• Ensured smooth check-in and check-out of all guests, and proper management of all the guest accounts.• Ensured that all concerned departments are informed in regards to room moves, no-shows, early arrivals, special requests, repeat guests or other guest preferences.• Be fully aware of Credit Policy and supervise compliance. Supervised compliance of FO Receptionists in Cash handling procedures to maintain an accurate float. Ensured the target of enrollments and upselling is achieved.

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.• Processed and prepared documents such as business or government forms and expense reports.• Guest interaction, handling feedback, and acting in the best way possible keeping in mind the hotel as well as guest satisfaction.• Managed cashiering along with Exchange of foreign currencies and traveler's checks, airport services (pick up & drop), and travel desk operations.• Responsible for smooth Check In and Check out. Managing daily billing & payments. Managed transportation chart for upcoming arrivals.• Good Working Knowledge of OPERA 5.02.• Ensuring all bookings made adhere to central reservations payment and cancellation policies. Took personalized check-in (In-Room Check-In) for all VIPs.• Managed Pre-Arrival meeting and blocking room as per the guest preference, assisted Duty Managers in Night Audit.