Ravi Chava Email and Phone Number
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My expertise lies in Customer Success, Account Management, and Client Partnerships, with over 15 years of experience in the telecom industry, including account management, consulting/delivery, sales, and product management positions. I possess an in-depth understanding of the enterprise software and Big Data / Analytics areas. I have a proven track record of delivering complex IT and software solutions that drive revenue, and a strong focus in Customer Success strategies and deliverables supports.I excel in translating technology specifics and product features into immediate and long-term business benefits, and place an extensive focus on the customers’ needs and preferences, serving as a key strategic partner to client accounts. I examine customer-product metrics in detail to make critical decisions that benefit all parties. I have expertise in the telecommunications field, along with solid Tier 1and Tier 2 telecom relationships. Selected Core Competencies: Digital Transformation, Value Management, Account Loyalty & Retention, Customer Success Excellence, Consultative & Solutions Selling Strategies, Salesforce.com Proficiency, Pipeline/Channel Development, Enterprise Solutions, Big Data & Analytics, Project Lifecycle Management, Team Building & Leadership, SPIN Selling, CEB's Challenger Sales, Telecommunications, Billing, Payments.
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Cx ConsultantGhd Sep 2023 - PresentSydney, AuAdvising on building out CX best practices including customer journey map
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Director And Global Head Of Partner Success, Publishing. And MediaFirework Apr 2021 - Jan 2023San Mateo, California, Us -
Mobile Partner SuccessFirework Oct 2020 - Mar 2021San Mateo, California, Us
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Customer Success ManagerClearbit Dec 2018 - Oct 2020San Francisco, California, Us -
Independent Consultant And On SabbaticalClient Companies Jan 2016 - Nov 2018Consulted with clients to provide expertise and support on key initiatives (Subject Matter Expert in Sales, Account Management, and Customer Success functions).• Assisted start-up TrustedPassage in raising seed capital and positioning the security-as-a-service cloud product as a cost-effective security solution for SMB and mid-market.• Introduced Silicon Valley Data Science to a number of tier-1 companies in order to promote the value of their flagship data science services product.
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Sales DirectorPersistent Systems 2015 - 2015Pune, Maharashtra, InBrought on board to help leverage Persistent Systems’ capabilities and build the telecommunications vertical via a robust services revenue stream from telecom service providers. Managed all facets of the sales lifecycle, from prospecting to qualifications, presentations, and closing activities at Tier 1 and Tier 2 telecom companies in the U.S. • Closed Tier 1 account within 2 months of hire, establishing a path for meeting $2M sales quota.• Secured meeting with the CIO of a Tier 2 telecom company in the Midwest by leveraging personal network. Provided the opportunity to bid on a key initiative. -
Strategic Solution Sales Representative – Telco Big Data And AnalyticsHewlett-Packard 2010 - 2014Houston, Texas, UsHired into the Communications and Media Solutions (CMS) division to drive new sales for specific set of products to telecom accounts in the U.S. and Canada in partnership with Account Executives (AEs). Built solid relationships with AEs and persuaded them to reach out to customers in order to generate interest in new HP products.• Lead for sales of HP’s Big Data and Analytics Solutions at tier-1 telecoms in US and Canada• Managed a portfolio of $26M; delivered over 10% growth through new revenue streams• Received personal letter of commendation from the CEO, Meg Whitman -
Client Partner And Regional DirectorCapgemini (Patni Computer Systems) 2004 - 2010Paris, France, FrJoined start-up Cymbal, Inc. that was integrated into CapGemini through acquisitions. Initially served as an Engagement Manager for Covad Communications, a CLEC provider of VoIP and broadband services, to deliver a $1M billing upgrade project, overseeing team of 8 developers and QA consultants.Subsequently transitioned to the sales team; as Client Partner to Tier 1 telecom companies, directed team of 30+ consultants, with $6M in annual revenues. Owned all aspects of sales and delivery for strategic accounts. In charge of up-selling and renewing business, with a focus on maintaining a high gross margin.• Built a $28M business in Canada over a 5-year period, starting with near-zero existing revenues. Previously captured $2M order management deal with client Covad Communications.• Managed P&L for accounts Telus and Rogers, with a 50+% gross margin. Established and nurtured key executive-level relationships, consistently surpassed revenue, margin and customer satisfaction goals.• Established reference-ability by delivering multiple highly strategic solutions across technology domains of Order Management, Customer Care, Billing, and Business Intelligence. -
Senior Product Manager, Communications Groups Business UnitOracle (Portal Software) 1999 - 2003Austin, Texas, UsHired to build out Portal Software’s revenue management software product for the new wireless data market during the its rapid-growth period. Provided telecom expertise to build features specific to the industry in partnership with SI partners; guided and supported the engineering team in various activities while leading cross-functional teams from Engineering, Services, Marketing, and Legal. Managed Marketing and Product Requirement documents, pricing and legal functions, release and packaging activities, and pre-sales support initiatives.• Established Portal as the dominant vendor in the wireless data market, with revenues increasing from zero in Q4 1999 to 40% of company revenues by Q4 2001 and 50+% by H1 2003.• Spearheaded OEM relationship with Nokia Networks that incorporated the Portal product line within the Nokia Charging Center.• Identified and evaluated acquisition of Solution 42, a Hamburg, Germany-based company, for voice billing. -
Strategy ConsultantZs Associates 1998 - 1999Evanston, Il, UsLead consultant on teams that analyzed large datasets of every prescription written in the US using SAS to determine optimal sales force size and structure for office-based and institutional sales organization of top pharmaceutical companies, prioritize products to be promoted on each team to optimize effort allocation across clients’ product portfolio, and finally design sales force districts and territories for the US market to maximize effort allocation against profitable physician audience. -
Product Marketing SpecialistCsc, Inc. 1996 - 1998Global, UsDrove new product releases including functional requirements, pricing, positioning and sales strategy for TRIS+ wireless Billing and Customer Care product line.
Ravi Chava Skills
Ravi Chava Education Details
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University Of Illinois Urbana-ChampaignMarketing And General Management -
Birla Institute Of Technology And Science, PilaniComputer Science
Frequently Asked Questions about Ravi Chava
What company does Ravi Chava work for?
Ravi Chava works for Ghd
What is Ravi Chava's role at the current company?
Ravi Chava's current role is Customer Success and CX Leader obsessed about customer outcomes.
What is Ravi Chava's email address?
Ravi Chava's email address is ra****@****ail.com
What is Ravi Chava's direct phone number?
Ravi Chava's direct phone number is +140837*****
What schools did Ravi Chava attend?
Ravi Chava attended University Of Illinois Urbana-Champaign, Birla Institute Of Technology And Science, Pilani.
What skills is Ravi Chava known for?
Ravi Chava has skills like Strategy, Product Management, Product Marketing, Mobile Devices, Saas, Enterprise Software, Telecommunications, Selling, Solution Selling, Management, Integration, Analytics.
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