Ravi Chava Email & Phone Number

Sydney, AU

Advising on building out CX best practices including customer journey map

San Mateo, California, US

San Mateo, California, US

San Francisco, California, US

• Consulted with clients to provide expertise and support on key initiatives (Subject Matter Expert in Sales, Account Management, and Customer Success functions).
• Assisted start-up TrustedPassage in raising seed capital and positioning the security-as-a-service cloud product as a cost-effective security solution for SMB and mid-market.
• Introduced Silicon Valley Data Science to a number of tier-1 companies in order to promote the value of their flagship data science services product.

Pune, Maharashtra, IN

• Brought on board to help leverage Persistent Systems’ capabilities and build the telecommunications vertical via a robust services revenue stream from telecom service providers. Managed all facets of the sales.
• Closed Tier 1 account within 2 months of hire, establishing a path for meeting $2M sales quota.
• Secured meeting with the CIO of a Tier 2 telecom company in the Midwest by leveraging personal network. Provided the opportunity to bid on a key initiative.

Houston, Texas, US

• Hired into the Communications and Media Solutions (CMS) division to drive new sales for specific set of products to telecom accounts in the U.S. and Canada in partnership with Account Executives (AEs). Built solid.
• Lead for sales of HP’s Big Data and Analytics Solutions at tier-1 telecoms in US and Canada
• Managed a portfolio of $26M; delivered over 10% growth through new revenue streams
• Received personal letter of commendation from the CEO, Meg Whitman

Paris, France, FR

• Joined start-up Cymbal, Inc. that was integrated into CapGemini through acquisitions. Initially served as an Engagement Manager for Covad Communications, a CLEC provider of VoIP and broadband services, to deliver a $1M.
• Built a $28M business in Canada over a 5-year period, starting with near-zero existing revenues. Previously captured $2M order management deal with client Covad Communications.
• Managed P&L for accounts Telus and Rogers, with a 50+% gross margin. Established and nurtured key executive-level relationships, consistently surpassed revenue, margin and customer satisfaction goals.
• Established reference-ability by delivering multiple highly strategic solutions across technology domains of Order Management, Customer Care, Billing, and Business Intelligence.

Austin, Texas, US

• Hired to build out Portal Software’s revenue management software product for the new wireless data market during the its rapid-growth period. Provided telecom expertise to build features specific to the industry in.
• Established Portal as the dominant vendor in the wireless data market, with revenues increasing from zero in Q4 1999 to 40% of company revenues by Q4 2001 and 50+% by H1 2003.
• Spearheaded OEM relationship with Nokia Networks that incorporated the Portal product line within the Nokia Charging Center.
• Identified and evaluated acquisition of Solution 42, a Hamburg, Germany-based company, for voice billing.

Evanston, IL, US

Lead consultant on teams that analyzed large datasets of every prescription written in the US using SAS to determine optimal sales force size and structure for office-based and institutional sales organization of top pharmaceutical companies, prioritize products to be promoted on each team to optimize effort allocation across clients’ product portfolio.

Global, US

Drove new product releases including functional requirements, pricing, positioning and sales strategy for TRIS+ wireless Billing and Customer Care product line.

Mba, Marketing And General Management

Bachelor Of Engineering, Computer Science