Cloud FinOps

 Ensuring the implementation of security best practices is a key focus, leading initiatives to strengthen the security posture of critical infrastructure. I actively respond to production incidents, provide status updates, and conduct RCA for continuous improvement. My role involves triaging and troubleshooting complex production issues, emphasizing site reliability and performance to maintain a high level of availability. Identifying and automating manual processes within the AWS infrastructure to streamline operations and efficiency while applying best practices for building scalable and reliable processes and services across support teams. Developing and maintaining technical documentation, runbooks, and procedures using wikis ensures transparency and knowledge sharing within the team. Coordination with 3rd party vendors, including AWS & Microsoft as the cloud providers, for handling incidents and planned maintenances. Supporting a 24x7 online environment as part of an on-call rotation, utilizing Slack, Pingdom, and PagerDuty for effective incident management. Building and supporting production infrastructure, emphasizing site reliability, security at scale in the cloud, cost optimization, reporting, and day-to-day operations. Collaboration with various teams, including Engineering, Sales, Project Managers, and Product Managers, for feature rollouts and managing application version updates.  Actively involved in new deployments, release activities, and post-production support for applications, contributing to the overall success of the software development lifecycle. Managing cloud resource access to teams using the Least Privilege Access principle, ensuring security and compliance. I troubleshoot AWS and Azure-related issues, engaging internal teams and vendors for effective issue resolution. Active participation in SOC II and the User Access Auditing team demonstrates my commitment to maintaining high standards of security and compliance.

As Lead-IT & INFRA, I focused on overseeing Cloud & DevOps organization work while adhering to ITIL guidelines to ensure best practices and efficiency. Creation of all Service dashboard and On Premises to Cloud Migrations. Worked with Solution Architects in Designing, Monitoring, Security, and migration strategy for existing environment. Provisioning, Administering, and troubleshooting of Azure Infrastructure issues. Setup & Configuration ELK Stack. Creation of Yearly Budget and Azure cost optimization.

 In our 24x7 TechOps environment, I effectively manage incidents, change requests, and problem management, ensuring continuous availability and reliability. My responsibilities extend to the comprehensive management of infrastructure in a hybrid cloud environment, offering L3 support for Windows 2012 R2 and Windows 2016 operating systems and L2 support for Red Hat Linux and CentOS. Designing migration strategies and executing the transition of web-based applications from legacy modules to a containerized environment, including creating POC for newer applications targeted for migration. Provisioning AWS infrastructure and troubleshooting issues are integral parts of my role. I handle Windows and Linux patching using Ansible and SCCM in the hybrid cloud environment, ensuring the systems are up-to-date and secure. I regularly create detailed reports on service delivery reviews, incident analysis, capacity planning, SLA compliance, KPI reports, and GAP analysis, aligning with project requirements. Continuous monitoring using NAGIOS in the development environment and SCOM for production, coupled with hands-on experience in O&M of ELK stack, contributes to robust system performance. Collaborating with development teams and managing application version updates using Blue-Green deployments showcases my commitment to streamlined and efficient software release processes. Hands-on experience in administering Kubernetes clusters, configuring, and issues, ensuring the reliability and scalability of our containerized environments. I actively participate in weekend on-call support, manage shift rosters, and contribute as part of the interview panel for hiring L1/L2 resources. Monitoring, analyzing, and reporting performance statistics for cloud-hosted environments is a continuous effort to ensure optimal system health.

 I played a pivotal role in the meticulous management of the product lifecycle. By proactively identifying both challenges and strengths within existing products, I gathered crucial data on customer experiences. This proactive approach allowed for strategic enhancements, ensuring that our products remained agile and responsive to the dynamic demands of the market. I consistently ensured the achievement of Key Performance Indicators (KPIs), meticulous adherence to Service Level Agreements (SLA), and conducted thorough Root Cause Analysis (RCA) for effective problem management.  Adhering to best practices, I employed both Prince2 and ITILV3 methodologies to orchestrate service delivery and operations. This involved a holistic focus on customer satisfaction, stringent maintenance of the quality of service (QoS), and a commitment to cost-effectiveness in project execution. My responsibilities extended to the intricate facets of IT Service Management, including incident management, change management, problem management, Configuration Management Database (CMDB) maintenance, and capacity management. A significant accomplishment in my role was the effective management of client expectations and the successful delivery of projects. This involved navigating diverse project requirements, timelines, and stakeholder expectations with precision. Heading a dynamic team of 15 highly motivated engineers was a core component of my leadership responsibilities. In addition to providing strategic direction, I fostered a collaborative and energized work environment, allowing the team to effectively manage critical operations. The team's efforts significantly contributed to the overall success and seamless functioning of our projects.

As Technical Lead, I focused on overseeing these critical functions for PAN India Content-related Services for Airtel in VAS GNOC. This included managing services such as Hello Tune, Music on Demand, Friend’s Chat, Voice Portal, and Infotainment Services, adhering to ITIL guidelines to ensure best practices and efficiency. Actively worked on planning and integration of VAS (Value Added Services) with the "Airtel – Managed VAS NOC," ensuring seamless Service Availability Management. In the context of Content Related Services, managing service uptime, Key Performance Indicators (KPIs), and Service Level Agreements (SLAs), ensuring the delivery of high-quality services to Airtel's customers. My expertise extended to hands-on experience with HP tools such as HP BAC (Business Availability Center), HP NNM (Network Node Manager), HP OVO (Operations Manager), and HP SM (Service Manager), utilizing these tools effectively in the management and optimization of services. Working in a 24x7x365 environment while working on Incident Management, Change Management, Problem Management, CMDB, and Capacity Management, aligning all processes with agreed-upon deliverables. Collaborating with a core team of specialists, I played a key role in setting up monitoring, analyzing, and service management for over 600 servers using HP OV, HP BAC, and HPSM.  In addition to the national scope, I managed the end-to-end service management of the Ring Back Tone (RBT) Service for 30+ nodes in Africa Region. In a leadership role, I led a team of 14 engineers in a 24x7 Network Operations Center (NOC) environment, ensuring smooth operations and proactive management of incidents and service-related issues.

In my role as an Implementation and Operation Engineer at the client site for the "Idea – VAS O&M and Delivery" project, I was responsible for a diverse set of tasks aimed at ensuring the seamless operation and delivery of Value-Added Services (VAS). Here are the detailed responsibilities: Installed and administered servers operating on Windows 2000, 2003, and Linux. New site integrations, implemented services, and performed User Acceptance Testing in collaboration with the client. Implemented, operated, and delivered CRBT, MCIA, Cricket, and IVR services specifically for Idea Haryana. Installed, restored, backed up, and administered for various database instances. Patch updates for operating systems and applications, while actively monitoring alarms. Thorough testing of services, ensuring end-user charging and call flow with a commitment to achieving 99.9% uptime. Engaged with the client, gathered new requirements, and managed client expectations for Idea Cellular in Himachal Pradesh and Haryana. Managed Key Performance Indicators (KPI) and Service Level Agreements (SLA) in alignment with the client's expectations for VAS services in Himachal Pradesh and Haryana