Ravi Saxena Email & Phone Number

Service delivery for multiple global cross functional customers with added expertise in meeting strategic goals, SLA/SLO, Transition/Transformation, Process migration from global regions and Reverse Migration for sunset projects. Excelling at the expansion of an existing project/client from Presales stage to execution and BAU operations setup in multiple service verticals. Formulate Project charter including Cost, Resources, and Time. Demonstrated expertise in minimizing attrition and managing workforce shrinkage, ensuring a highly efficient and resilient team, ensuring strict compliance with regulatory standards. Perform RCA on Incidents and Changes causing significant business impact or repetitive in nature causing rework or reputation loss. Chair Weekly, Monthly, Quarterly, business reviews, Forecasting and budgeting meetings. Ensure adherence to all risk and compliance guidelines, risk management, vendor risk management and BCP compliance.• Orchestrated and directed the production support, service delivery of L2 (Analyst, Admins, Sr. Admins) through L4 (SME, Tech Architects) support teams comprising of Platforms (UNIX, Wintel), Middleware (IIS, Apache), App support, Storage (SAN), Monitoring (GSX, Netcool), DB (SQL and Oracle), ITSM (Incident, problem and change mgmt.)• Manage BAU account budgets, Transition budgets, resource budgets.• Document KT handover, oversee handoff periods, and negotiate Transition KPIs with threshold.• Executive summary decks for senior management, PMO and RFS team managers.• Oversaw the project delivery of Service Assurance, Product Engineering Carrier Services, Order Management, and Invoicing, including IP services within the Global Network Services domain.• Presented comprehensive service operations reviews to the executive committee, highlighting key achievements in Security Deployment, Network Service Delivery, Ultralow Latency Teams, and major projects within Global Network Services. Collaborated with cross-functional teams to integrate the service desk into broader IT service management processes.• Acted as an active member of Agile workgroup teams, focusing on migrating existing reporting to JIRA and Confluence.• Developed and maintained an automation engine integrating ServiceNow, SharePoint, and Outlook. This engine automated numerous reports, reading periodic emails from ServiceNow, processing them, uploading them to SharePoint for future reference, and sending a copy with embedded graph and analysis to respective stakeholders.

Listed skills include It Service Management, Project Management, Requirements Analysis, Service Delivery, and 4 others.