Raviendran (Ravi) Arunasalem Email & Phone Number

Southborough, Ma, Us

Client - Leading payer in New York stateProjects/Solutions – Involved in multiple Agile release trains – Customer digital experience, Clinical, Claims, Provider Management, Correspondence, Info Management Tools/Technologies – Pega, Salesforce, Kitewheel, MuleSoft, Informatica, SAS and AWS Redshift Methodology - SAFe Team size – 300+Key Roles and Responsibilities: - Alignment of Business strategy and Program Delivery - Prepare Account plan and meet Revenue/Margin Goals - Oversee key delivery aspects such as Productivity and quality - Participate in the presales process supporting in review - Report regularly on delivery health and run QBRs with client stakeholders - Constantly manage risks, in terms of delivery, relationship and people

Southborough, Ma, Us

13 Key Accounts with yearly revenue of $50MResponsibilities : - Review customer orders and plan and coordinate delivery activities- Build positive and productive working relationships with customers for business growth- Analyze and troubleshoot delivery issues in a timely fashion- Manage a delivery team to ensure timely and accurate customer deliveries- Oversee daily activities of delivery team and provide direction and guidance as needed- Perform resource allocations and workload assignments according to delivery requirements- Ensure that team maintains high level of competence and operational excellence- Evaluate the performance of team members and determine training needs- Serve as primary contact for customer inquiries and concerns- Analyze customer orders, set delivery priorities and make schedule adjustments to meet timely delivery goals- Develop process improvements to achieve cost effectiveness and time saving- Make critical business decisions to meet customer expectations- Report delivery status to customers and develop required delivery documentations

Southborough, Ma, Us

Client - IBM Watson HealthRole - Program Director Program Details - Moving a flagship Clinical Decision Support System (CDSS) product to IBM cloud and Globalization. This product provides a quick and in-depth source of information on drugs, toxins and natural/herbal products. Each component of this product addresses a broad subject area: medication safety, disease management and treatment (both general and emergency medicine), patient education, toxicology, laboratory tests. This also has built in Artificial Intelligence and RPA tool to be used for content authoring. Tools - Adobe, IBM Cloud , Cloud DB2, Micro services, Docker

Southborough, Ma, Us

Client - ComcastRole - Program ManagerProject - Implementing a Blockchain Ad platform to collaborate with industry partners on Blockgraph software to jumpstart the use of secure data sharing for Advanced TV Advertising. This peer-to-peer platform allows participants to protect and control their data, while benefiting from the shared insights of entire user networkhttps://www.blockgraph.co/Tools/Technologies – Spring Boot, Go, Istio, Vault, SysDig, Docker, Kafka, Kubernetes, Jenkins 2, Terraform, AWS, Quorum for Blockchain , Aerospike (DB) and JIRAMethodology - Scrum

Southborough, Ma, Us

Client details - Global leader in Membership, Loyalty and Engagement Solution in Stamford, CT. Leader in loyalty and customer engagement solutions with more than 250 million customers and operations in more than 20 countries.

Southborough, Ma, Us

• Leading Pharmaceutical company in Priceton, NJ• Technology - Pega 7.1 , SAP BusinessObjects Data Services, Business Intelligence Exchange (BIX) • Methodology - Iterative • Planning and designing the Program and proactively monitoring its progress, resolving issues and initiating appropriate corrective action• Ensuring effective quality assurance and the overall integrity of the Program • Managing the Program budget, monitoring expenditure and costs against delivered and realized benefits as the Program progresses• Ensuring the delivery of new products or services from projects is to the appropriate level of quality, on time and within budget, in accordance with the Program plan and Program governance arrangements• Managing communications with all stakeholders• Managing risks and Issues to the Program's successful outcome• Reporting the progress of the Program at regular intervals to senior vendor and client leadership

Southborough, Ma, Us

• Next Gen customer portal for a large cable operator in Tri state area • Technology - Adobe Experience Manager, DTM, analytics omniture and Test & Target • Methodology - Agile (Scrum)• Planning and designing the programme and proactively monitoring its progress, resolving issues and initiating appropriate corrective action• Working closely with multiple vendor and client stakeholders to ensure successful delivery • Managing both the dependencies and the interfaces between projects• Defining the programme's governance arrangements• Ensuring effective quality assurance and the overall integrity of the programme - focusing inwardly on the internal consistency of the programme, and outwardly on its coherence with infrastructure planning, interfaces with other programmes and corporate, technical and specialist standards• Managing the programme's budget, monitoring expenditure and costs against delivered and realised benefits as the programme progresses• Ensuring the delivery of new products or services from projects is to the appropriate level of quality, on time and within budget, in accordance with the programme plan and programme governance arrangements• Ensuring there is allocation of common resources and skills within the programme's individual projects• Managing communications with all stakeholders• managing risks to the programme's successful outcome• working with the business change manager or equivalent on the transition to the new business as usual position• Initiating extra activities and other management interventions wherever gaps in the programme are identified or issues arise• Reporting the progress of the programme at regular intervals to senior vendor and client leadership

Southborough, Ma, Us

• Determine the project approach and methodology that best suits the task requirements and client environment and then applies the methodologies and tools to project delivery• Provide project oversight and client management and secure new opportunities within an existing account relationship• Lead proposal efforts including project approach, solution design, resource planning and cost estimation• Accurately forecast revenue, profitability, margins, billing and resource utilization• Serve as the liaison between internal/external teams and keeps all parties well informed of relevant project updated, decisions, actions, issues and risks• Serve as the primary day-to-day client and team contact for the project• Conduct team engagement reviews and mentor resources• Estimate, plan, communicate and execute resulting project plans and detailed project tracking controls• Work closely with the Resource Management and Hiring teams to ensure the staffing for the project(s) is done on time

Southborough, Ma, Us

• Set-up a 200 Seater office in Pune for a leading Bank in USA.• Worked closely with the Admin , Human Resource and other departments to ensure the set-up was complete on time before client visit• Lead all the coordination activities with recruiting staff and ensured we had staffed all client requirements on time• Hosted Senior executives from a leading Bank during inauguration • Worked with Security and IT team to ensure all required IT compliance was in place before project kick-off• Involved in evaluating candidates for senior positions in Pune

Southborough, Ma, Us

November 2009 to July 2013Head of the Chennai Diversified and Independent Software Vendor (ISV) Segment. • Ensuring each Program Managers manage their respective accounts• Ensuring that Program Managers drive project deliveries as per the schedule and within budget• Managed dependencies between two programs inside the organization• Striving for delivery excellence by sharing of best practices across accounts• Managing the Issues, Risks and scope changes of projects• Responsible for overseeing the adherence of Quality procedures by projects• Managing the project profitability• Collection of different program level metrics and reporting to top management• Support in presales, recruitment and training aspects of the group• Provide leadership to 600+ software professionals IBM Software Group - Information Integration Solutions (formerly known as Ascential Software Inc.) Littleton, MA, USAApril 2006 to October 2009Client Services Manager / Program Manager (on-site)Business Problem: Client Services/Program Manager for the IBM IIS account. There are 16 Engineering, QA and Professional services projects under this portfolio. QA Certification Projects – Data Stage, Quality Stage, Enterprise Application PACKS, Information Analyzer, Suite Installer, Information Service Director, Meta Brokers and Meta Data Services. Development Projects – Business Glossary, Information Analyzer, Meta Brokers, Meta Data Services, Suite Installer and Profile Stage. Professional Services Project - Migrating from Infomatica to Data Stage 8.1IBM Software Group - Information Integration Solutions (formerly known as Ascential Software Inc.) - DataStageOffshore Project Manager (Aug 2005 to Mar 2006)Valco Data Systems, Salem, NH, USA Onsite/Offshore Project Manager (Apr 2005 to Jul 2005)First Marblehead – Loan Originating System (LOS) Release IIOffshore Project Manager (Dec 2004 to Mar 2005)

New York, Ny, Us

John Keells Computer Services (Pvt.) Ltd. (JKCS), was one of the leading software houses in Sri Lanka, with over 300 IT professionals. The company is a wholly owned subsidiary of John Keells Holdings, Sri Lanka’s largest conglomerate. JKCS, with its state-of-the-art software development centers runs projects in the United Arab Emirates, United Kingdom, Japan and Norway. Some of the company’s corporate clients were the Emirates Airlines of the Middle East, P&O Ned-Lloyd of the United Kingdom, and Nippon Telegraph Telephone Corporation of Japan. In the year 2000, the company obtained the ISO-9000 certificate for its services and upgraded to ISO 9001:2000 in 2003.Emirates Airlines, United Arab Emirates Project Manager (May 2001 to November 2004)Business Problem: Assigned to manage several projects at the Commercial department of Emirates Airlines, United Arab Emirates. Some of these projects were developed offshore.Project Role: Onsite / Offshore Project Manager with the following responsibilities:SAS Braathens Airlines, NorwayTeam Leader / Senior Systems Analyst (June 1999 to April 2001)Business Problem: Assigned to manage the SASBraathens Airlines (Norway) development Centre in Sri Lanka. Project Role: Offshore Project Manager with the following responsibilities:

Dubai, Dubai, Ae

Seven Seas Computers Lanka (Pvt.) Ltd (SSCL), was one of the emerging software houses in Sri Lanka, with over 75 IT professionals. The company is wholly owned by Seven Seas Computers, United Arab Emirates. The company had offices in Abu Dhabi, Singapore and Hong Kong. The main client of SSCL was Abu Dhabi National Oil Company of United Arab Emirates.Abu Dhabi National Oil Company, United Arab EmiratesTeam Leader / Systems Analyst (February 1997 to June 1999)Business Problem: Assigned to lead a team to develop and implement Crude Oil , Product & Gas Supply Systems for Abu Dhabi National Oil Company.Project Role: Onsite Team Leader/Systems Analyst with the following responsibilities: • Conducted feasibility studies and submit feasibility reports• Conducted user requirement study and prepare User Requirement Definition, Detail proposal, Proto-type, System Requirement Specification and User Guide• Evaluated staff performance & training• Was involved in the analysis and design, and provided implementation guidance to the project team• Managed multiple projects and was teamed up with 10+ Development and QA Engineers

Chart Software House (Pvt) Ltd. (CSH), was a privately owned company. The operation of this company commenced in 1987 and the main function was to develop PC based customized solutions to the local market. In 1991, it expanded its wings to open systems technology, and commenced operations on developing ORACLE based solutions on UNIX platform. In 1996, it further expanded its operations by joining hands with IBM POS dealer in Malaysia and setting up a software development center in Malaysia. Later CSH, was acquired by EDS Sri Lanka in August 2000. Software Engineer/ Senior Software Engineer/Systems Analyst/Team Leader(March 1992 to January 1997) Business Problem: Assigned to Hotel projects in Maldives, various other small scale project in Sri Lanka. Project Role: Software Engineer/Systems Analyst/Team Leader with the following responsibilities:• Conducted feasibility studies, detail system studies, analysis and design.• Prepared detailed system specification report, unit test plans and system test plans.• Conducted weekly review meetings with the clients and the team members.• Prepared data migration plans, procedure manuals and user guides.• Provided training and guidance for the programmers on programming aspects

Msc, Information Technology

Executive Programme