Ravi Gupta Email & Phone Number

Noida, Uttar Pradesh, India

• Quickly adapting to the unified engineering practice and Gen AI technology by leading innovation in the product development and observability. Helping our customers to become best places to work by providing best in.
• Successfully delivered best quality releases of UKG READY in production by reducing customer issues by 25% and regression issue count to zero over period of last 6 months and maintaining it thereafter.
• Effectively lead "Shift Left… Show more Quickly adapting to the unified engineering practice and Gen AI technology by leading innovation in the product development and observability. Helping our customers to become.
• Effectively lead "Shift Left Strategy" to reduce sprint defect density under 0.2 % by doing tight collaboration with multiple stakeholders like Engineering, UX, Product Management, Program Management, DevOps teams at.
• Conducted regular Root Cause Analysis for critical customer issues and reduced the customer incoming by 20% by taking all the identified actions items.
• Designed dashboard in GRAFANA, JIRA, KIBANA and NEW RELIC to monitor exceptions early and reduced production stack traces issue by 90% and improved production availability from 99.25% to 99.50%

Noida, Uttar Pradesh, India

Noida Area, India

Successfully played the role of Head Of Customer Support team and trainined and developed all the team members on being effetive at client-centricity and improved the time to respond on critical issues by 4 hours from 24 hours.

Noida Area, India

• Successfully transformed classic MapInfo Stratus to modern and mobile friendly product Spectrum Spatial Analyst which is an out of the box, browser-based web GIS SaaS application that delivers web mapping and.
• Defined product vision along with Product Management and acted as a bridge between Engineering, Product Management and Senior Leadership team to expand presence of SSA close to 40 countries within a span of 2… Show more
• Defined product vision along with Product Management and acted as a bridge between Engineering, Product Management and Senior Leadership team to expand presence of SSA close to 40 countries within a span of 2 years
• Transformed the overall delivery and qa process to increase the release deliverables with 20% more story points and improved the quality by reducing customer issues by 25%. Show less

Noida

Managing the end to end QA processes along with QA automation and ensuring best quality deliveries to customer using continuous integration and development.Providing extensive product training to global stakeholders for the new features of the product and communicate the future road map.Frequently involved in upgrading my skills into the field of Product.

Noida Area, India

• Key Achievements:
• Have been selected in Early in Career (EiC), a Global Talent Management Program of Pitney Bowes sponsored by CEO Marc Lautenbach.
• Completed the Action Learning Project “European Launch of Send Suite Live in UK” which was launched in Stamford, US, I worked along with global team members in US, UK, Germany & India and presented our recommendation.
• Have been to MapInfo User Conference in June 2014 in Memphis, USA and assisted our team in… Show more Key Achievements:
• Have been to MapInfo User Conference in June 2014 in Memphis, USA and assisted our team in presenting Spectrum Spatial Analyst to our Customers/Partners across the globe.
• Have bridged the gap in handling the Global Customer Support for SSA and Stratus by setting up a global process with On-demand, Technical Support and Engineering teams

Noida Area, India

Worked on a Telecom Project as a Test Lead to ensure that the end to end process from ETL to BI reporting happens with great quality and performance. Managed various activities related to Project's Testing Processes, from requirement gathering, use cases, test cases, test data, onsite coordination, and product releases.Handled a Team of 5 QA members and.

Noida Area, India

• Key Achievements:
• Created and verified the very first installer of Adobe Technical Communication Suite 1.0, a suite of multiple Adobe Products. Delivered the best quality of it being a single QA person in the team.Responsibilities:
• Complete features and installer testing of the Adobe products FrameMaker and Technical Communication Suite.
• Responding to the customers issues of the product.

Gurgaon, India

• Key Achievements:
• Initiated the automation for the product testingResponsibilities:
• Testing the end2end work flows of the product and creating testing deliverables

Pune Area, India

• Key Achievements:
• Was involved in various cultural events and was awarded for the same.
• Learned a new domain of supply chain management very quickly.Responsibilities:
• Creating test cases and execution of the same.
• Prepare the daily status reports and bug tracking sheets.

B. Tech, Chemical

Actively participated in Various Cultural Activities of College and performed on stage for various social causes. Actively participated in.

Post Graduate Program In Management - Ongoing, Business Administration And Management, General

Post Graduate Program in Management (PGPM) with more focus on Product Management.

Curriculam For Living, Personal Awareness And Self-Improvement