Service Marketing - After Sales Support - Mumbai, Nasik & Jalgaon AMC & AMC Support - Mumbai, Nasik & Jalgaon Key Account Manager - After Sales Support - Select Fleet Customers in Mumbai

Customer Care - CSI (Complete North Zone) Customer Care Process - Department Warranty Department - Process Audits at dealerships PAN India Warranty Commercial Settlements - Dealerships

Associated with the warranty project including assessing warranty claims with a team of 5 warranty assessors (Ford Of Germany). Developing markets for warranty assignments, Deploying initiatives towards Warranty Claims analysis & update Business rules for markets (Ford Of Spain & GBR)Generating & maintaining records claims processed for counselling and audit. Involved in auditing warranty claims assessed by Trainee Warranty Assessors. Initiated referral analysis, increased the… Show more Associated with the warranty project including assessing warranty claims with a team of 5 warranty assessors (Ford Of Germany). Developing markets for warranty assignments, Deploying initiatives towards Warranty Claims analysis & update Business rules for markets (Ford Of Spain & GBR)Generating & maintaining records claims processed for counselling and audit. Involved in auditing warranty claims assessed by Trainee Warranty Assessors. Initiated referral analysis, increased the number of warranty claims assessed by each assessor. Show less

Accountable for effective Service Coordination in Mumbai, New Mumbai, Nasik and Jalna and Dealership Co-ordinator in Maharashtra & Gujarat with a team of 6 Service Engineers. Scrutinised Warranty Claims, ensuring on time replacements and repairs of the vehicles if under Warranty period Successfully conducted Product development activities solving recurring technical failures and also initiated spare parts inventory checks with dealers to ensure availability of spare parts.

Handled responsibilities pertaining to Maintenance of 60 vehicles with a team of 8 Mechanics. Ensure the availability of Spare Parts at all times to reduce the TAT. Generating and maintaining monthly fleet maintenance, fuel and recurring Technical Problems records. Initiated vehicle accident checks at security check in also concentrated on vehicle interiors.