Ravi K.S. Email & Phone Number

Bengaluru, Karnataka, India

Bangalore

Founder and Director of Sarvasiddhanta Services Private Limited Company - which evolved from OSG Associates - a proprietary firm. ‘Sarvasiddhanta’ means ‘Bestower of Skills and Wisdom’ - the quality of having experience, knowledge, and good judgment; the quality of being wise. The company was a service provider with a wide range of service capabilities. From insurance-related services to providing human resources, to web application development, it covered a whole sphere of services. It believed in providing Quality with Integrity & Professionalism. One of the innovations for the company was the creation of an intranet/internet customized application as a workflow.

Bangalore

A claim is a fulfilment of an insurer's promise to a policyholder. Insurance companies always need to balance business goals with their claims philosophy. While sales are of paramount importance, the protection of policyholders' interests is also of prime focus. It is the responsibility of the insurer to ensure that only genuine & legitimate claims are paid out. We at OSG Associates believed that we could share this responsibility in helping insurers protect their policyholders' interests. OSG Associates provided claims investigation services to insurers. With over 5 years behind us and more than 1000 investigations, we provided quality service within agreed turnaround times. From a simple task of document procurement to more complex & detailed investigations we catered to a variety of services. Our process was developed to meet the needs of clients that require professional & knowledgeable services.We believed in "Integrity - Quality - Professionalism".

Bangalore

Managed verticals like HNI cell, Persistency, Policy owner services, Policy Servicing Unit, Welcome Calling for the South zone. Managed claims for the zone – TATs for investigations, empanelment of investigators, Ombudsmen hearings. Won Performance And Claims Excellence award for zone consecutively for 3 quarters >85% submission to issuance percentage. 100% compliant branches across Karnataka on all Standard Operating Procedures.

Bangalore

Managed all operational activities for branches throughout Karnataka & Coimbatore. Managed processing New Business, Provide Customer Services, Distribution Operations (Agency Administration) & Claims across Karnataka & Coimbatore. Was responsible for Identifying training needs, fulfilling them, tracking performance against targets, providing feedback, compliance audits & handling escalations. Implemented Standard operating procedures; adhere to Turn around Times, MIS, analysis and process improvements.

Bangalore

Responsible for quality customer service delivery, post issuance of policies. Lead and Managed the policy servicing team, responsibilities included managing operations to provide back-office support to customers & branches across India. This included Helpdesk, Renewals, Policy Servicing & Dispatch. Was responsible for identifying training needs, fulfilling them, tracking performance against targets, providing feedback, audit & handle escalations. Was responsible for adherence to Turn around Times, MIS, analysis and process improvements. Mapped and documented processes for all functions mentioned above.Turnaround times improved from 50 % to 90 % within a span of one month. Introduced new payment methods to facilitate customers to make renewal payments which resulted in the collection of more than Rs. 7 Million in premium.

Bengaluru, Karnataka, India

Handling a team of customer service agents. Implementing & monitoring customer service processes at retail outlets of Reliance Infocomm. Training and development of dealers, and dealer executives.

Bengaluru, Karnataka, India

Team Leader in Call Centre. Responsible for achieving Service Level targets for Call Centre. Responsible for achieving Team Key Result Areas. Providing continuous feedback to team members, handling escalations, Call audits and extensive training. Responsible for compiling and analysis of Reports for the customer care department and was part of corrective action teams. Shift planning / Rostering for the Department. Responsible for training in Quality Education. Suggestions on various systems and procedures were appreciated and implemented successfully. Selected as Internal Trainer for Quality and as Internal Quality Auditor. Successfully trained 3 batches of employees in the Quality Education System.

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Post Graduate Diploma In Banking & Insurance, Banking And Insurance

Master Of Business Administration (M.B.A.), International Business

MBA International Business & Post Graduate Diploma in Banking & Insurance

Bachelor'S Degree, Chemistry, Botany, Zoology

Bachelor of Science Degree, Chemistry , Botany & Zoology

Pre-University, Physics, Chemistry, Mathematics, Biology

Education record

Pre-School, Primary School, Middle School