Ravi K. Email & Phone Number

Mumbai Metropolitan Region

Mumbai, Maharashtra, India

Mumbai Area, India

Taking care of learning and development for SME shared service business for Edelweiss pan India locations. Conducting Product training, Sales training, Soft skill training, Behavioural training, Leadership training programs.

Mumbai Area, India

Conducting different Skill training including Leadership Training, Time Management, Motivational Training, Personal Effectiveness.Taking the On floor Training of the Sales Team and New Joinees.Conducting Workshop for Credit Counselor on product and Process Refresher.Evaluating call quality and sharing the feedback with Relationship managers on Regular basis.Tracking and monitoring Non Performer and focusing on enhancing on Productivity.Evaluating and Developing Training Content.

Mumbai Area, India

Worked as Jobber in NSE - Currency Derivative Markets (Interest Rate Futures).Analyzing the Market condition and implementing the strategy planned to get Profit while trading.

Mumbai Area, India

Worked on Different Profile which are as follows.Hotlisting Desk - Phone Banking.Grievance Redressal Cell (GRC) / Complaint Management.Classic on Phone - Out bound contact CenterAll are team Handling Profile.Ensuring every customer has been called and serviced with various products of bank and ensuring revenue generation to meet the set target per Portfolio.Training and Evaluating Personal Banker’s calls to ensure the cross sale of Products.Coordinating with different product and sales manager to ensure the sales is enhanced.Visiting the client with sales managers for Promoting different products like Super premium cards, Insurance, Business loans, Loan against Property.To ensure the complaint received in the unit from the customer are correctly logged in to the system in defined TAT with Zero defects.Drafting email response to customer’s, Preparing RCA, Taking customer Escalation.To analyze the pattern of complaint on regular basis to ensure the smooth operation and delegation of the complaint to meet the target date closure.Maintaining Occupancy MIS of complaint closure through different modes.VOC calling, Evaluating the Call quality and providing the guidance for better customer experience.Handling of Customer Escalation including Fraud transaction (Phishing) and follow-up with concern department to ensure the customer is satisfied.Working closely with Central Process Manager and IT department for Process and System enhancement.

Mumbai Area, India

Servicing the customer for Hotlisting of various cards.Maintaining MIS for the Department on Call by Call reports, Dashboard, Chargeable customer id at Phone banking, Occupancy MIS.Handling the Floor in absence of Supervisor.

Bachelor Of Science (Bsc), Chemistry

12, Gen Science

Secondary School Certification, General Studies

Activities and Societies: Kabaddi Team, NCC I have Completed my Schooling from Sheth D M High school, Was very Active in schooling period.