Ravikant Sharma Email and Phone Number

Experience in Client as a part of Technical support Engineer, Support all regions, APAC, Europe and Americas too Worked on internal tools and supported client on call and email. Strong Skills with Microsoft office and windows operating systems. Office 365 Administration & Configuration. Office 365 domain provision. Support to all issues related with office 365 license Microsoft teams sign in issues Troubleshoot mail delivery issues Email clients configuration with POP/IMAP/PST profile Ability to work independently or with a team, contributes skills and capabilities to achieve the team’s goals. Remote support, Desktop and Network Level 1 support through chat, voice and mail Highly motivated Technical Support professional. Customer oriented problem solver with an ability to adapt to new situations. Basic level support like troubleshooting issues, installation and repair of software. Interacts with Service Desk team, Messaging Team, Network Operation Center, Information System Team, Citrix Team, Database Team, Voice Team and other IT Team. Ability to identify and resolve problems quickly and effectively. Excellent understanding of Windows Domain, Symantec Antivirus, VMware, Citrix, etc. Handling and Managing the Team members for issues.