YBrant Digital Limited(LATAM & COLOMBIA) Accounts Managed On Site & Worked on:Department of Education (San Juan, Puerto Rico) October 2011 – August 2012 Projects: GTRS/RHUM/EPAS/ARRA 1512 Municipality Of Guayama (Guayama, Puerto Rico) October 2011 – August 2012Projects: Guayama WIFI/ Guayama DigitalColsanitas (Bogota, Colombia) September 2012- January 2013Projects: Web-Audit/ UAP BI Report (Pentaho)Accounts Managed from offshore:Blockbuster/MWAA/Echostar/IBM/Deloitte/HUD/Oracle• Interacted with clients in order to ensure all client needs are met on time and in a satisfactory manner.• Maintaining sustained contacts and providing pre/ post technical assistance for achieving maximum customer satisfaction• Developed and implemented KPI to add value for Client’s business along with IT teams while ensuring company's revenue and profit objectives are met.• Leveraged KPI data to increase customer satisfaction and also increased revenue objectives by 10%-15% depending on nature of the customer solution• Integrating company products, services & solutions to the customer(existing/new)• Served various client managers to meet their needs for ongoing projects by providing cost-effective solutions.• Maintained rapport with existing clients to ensure satisfaction and also generate new business from them• Coordinated with Project Manager on Projects, RFP’s. Maintain corporate rapport and Strategic Marketing with Project Outsourcing Companies.• Served as a liaison between clients and off shore teams in order to ensure deliverability• Coordinated with consultants onsite/Offshore to ensure deliverables and also to generate new leads• Worked at all levels of project SDLC

• Responsible for new account acquisition, identifying repeat business opportunities within existing accounts, comprehensive account planning, and cross-selling different service offerings – all to build predictable and reliable stream of opportunities• Efficiently Managed sales efforts to maximize the out come of the sale by following certain Key Point Indicators, to increase the success rate by 25%• Pro-active sales activities to convert suspects into prospects. Work with pre-sales to craft suitable solutions and compelling proposals. Position solutions in the context of a customer’s business objectives• Identifying prospective clients, mapping their requirements & coordinating their requirements for new business development.• Responsible for Domain Consultancy during prospecting and proposal stages/ Approach/ Synergy Documents• Identify the extreme focus areas for the year -for Apps Management, production & Infra Support• Build and maintain relationships by establishing program strategies and deliverables; developing and delivering solutions. Provide leadership and management for complex multi-dimensional projects and client engagements. Supervisory responsibility for Senior Consultants, Consultants and Analysts• In the present role, a part of the focus is on “Solution Selling” to industry customers including organizing service portfolios, identifying and winning clients, negotiating contracts, setting up development centers, managing delivery, sales planning, mapping customer and industry market trends, and initiating business partnerships

• Identified and short-listed the target-segment that was a priority for the sales effort • Initialized and created a sales strategy to penetrate the most value-add accounts to chase • Helped in creating the sales-policy and rules of engagement in the sales-cycle• Liaised with the Off-shore arm to strengthen delivery from our off-shore arm • My niche areas include ERP(SAP/Oracle/Peoplesoft) solutions, QA & Managed Services• Responsible for strategic partnership with companies for supporting ERP(Oracle/SAP/Peoplesoft) resource augmentation services• Was a key player in recruiting and building up the team as well as attracting key talent to the organization through programs like (Delottie’s Alumnet Program & BearingPoint’s outplacement program)