• Instruct elementary school & middle school students on coding concepts in Octostudio, Scratch & Python, with the goal of transitioning them to text-based programming.• Designed and implemented a 16-week program for introducing students with a background in Scratch to relate programming concepts between block-based coding and scripting.

• Collaborated with clients to design and build custom blogging platform web applications to publish content reviews, tier lists, and other articles to the public.• Implemented GraphQL-based backend data server in Go, resulting in a dramatic decrease in data retrieval overhead, significant increase in response times, and improved scalability.• Established a cloud MongoDB database ensuring a 99% uptime for article and tier list data alongside caching external third-party APIs for a lightning-fast First Meaningful Paint (FMP).

• Collaborated with a 10-person team to develop case management call center agent ticket management and control platforms for multiple international enterprise telecom clients with 55K+ agent userbases, resulting in an automated design to reduce agent call handling time for common mobile service provide issues and SLA violation occurrences.• Developed & delivered two new critical core microservices to track tickets, centralize information about ticket lifecycle, state and priority to prioritize customer issue resolution with a zero-downtime expectancy and advancing additional microservices.• Designed & implemented a new workflow management service with Camunda BPM to automatically resolve minor consumer support cases without agent intervention drastically minimizing SLA violation occurrences & reducing time to ticket resolution.• Configured and integrated containerized microservices on RedHat’s OCP platform using SonarQube and Jenkins as pipeline qualifiers to automate zero-downtime expectancy using innovative deployment methodologies.• Owned, created, and maintained low-level and high-level design Confluence documentation with spin-up guides, customer journeys, and sprint and defect management progress, streamlining the ramp-up process of mentoring new internal and external developers and reducing onboarding meetings.• Managed and reported code security, coverage and quality through SonarQube for Case Management microservices.• Implemented test-driven development for unit, integration testing with experience in Bean mocking with mockito.

◾ Collected, cleaned and analyzed data sets using Microsoft's PowerBI & DAX◾ Implemented API calls to collect data and present interactive analytics Projects