Ravikiran Vk Email & Phone Number

Bengaluru, Ka, In

• Strategize, implement, and maintain program initiatives that adhere to organizational objectives• Develop program assessment protocols for evaluation and improvement• Maintain organizational standards of satisfaction, quality, and performance• Oversee multiple project teams, ensuring program goals are reached• Manage project resources for maximum productivity • Work closely with project sponsor, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives• Manage program and project teams for optimal return-on-investment, and coordinate and delegate cross-project initiatives• Identify key requirements needed from cross-functional teams and external vendors• Develop and manage budget for projects and be accountable for delivering against established business goals/objectives• Work with other program managers to identify risks and opportunities across multiple projects within the department• Analyze, evaluate, and overcome program risks, and produce program reports for management and stakeholders

Bangalore

➢ Co-ordinate internal resources and third parties/vendors for the flawless execution of projects➢ Ensure that all projects are delivered on-time, within scope & budget.➢ Ensure resource availability and allocation.➢ Develop a detailed project plan to monitor and track progress.➢ Administer changes to the project scope, project schedule, and project costs.➢ Measure project performance using appropriate tools and techniques.➢ Successfully manage the relationship with the client and all stakeholders➢ Create and maintain comprehensive project documentation.➢ Been a part of COE team and contributed to its success and identifying key KPIs.➢ Worked with cross-functional, remote & diverse teams ensure project success.➢ Have led a team of 8 from partner team and on-boarded all resources as Associate PM’s.➢ Delivered training on PM processes & procedures to assist their day-to-day activities.➢ Regularly report & review progress to the steering committee & relevant Stakeholders.

Bengaluru Area, India

Implementation - Installations, upgrades and maintenance of systems working on Speech Analytics, Text Analytics & Desktop and Process Analytics solutions.Performing customer facing Project Management,Assist Pre-Sale activity & Performing Demos. Provide consulting and Knowledge transfer• Software distribution and enterprise antivirus solutions for customer location. • Responsible for the Operation of patch management. • Expert knowledge in Microsoft windows OS and Office suites • Electronic Software delivery and troubleshooting within large Active directory environments • Windows installer based software packaging tools and interfacing directly with end user’s • Troubleshooting complex installation and operational issue’s

Bengaluru, Karnataka, India

PRIMARY ROLE & RESPONSIBILITIES• Gain and maintain knowledge of assigned customers' technical and business environment. • Document and verify reported problems. Troubleshoot and resolve issues utilizing all available tools, resources, and documentation. Engage additional resources when necessary.• Provide effective and consistent communication to management, peers and account team in support of customer.• Take ownership for front line service and support to internal and external customers.• Provide work support and guidance Support Engineers.• Working knowledge of main Aspect products and strategy.SPECIALIZED KNOWLEDGE & SKILLS• Understanding of PCs, Networks, OS platforms, databases, telephony, software applications, and ACDs.• Demonstrated ability to learn complex software tools quickly.• Strong customer service and teamwork skills. Professional demeanor to maintain and enhance customer relationships.• Ability to use professional concepts and company policies and procedures to solve a variety of problems and contribute to the fulfillment of projects and organizational objectives.• Ability to provide solutions to problems of moderate scope where analysis of situation or data requires a review of identifiable factors.

VM Ware Administration

Internal Helpdesk ( Global )