Experienced HVAC and facility management professional with over 16 years of expertise in service operations, process development, and team leadership. Currently a Key Account Manager at Carrier Air Conditioning, I specialize in driving revenue growth, optimizing service delivery, and implementing innovative technical solutions. Skilled in root cause analysis, ISO auditing, and HVAC systems, I have successfully managed large-scale projects and teams across India, Oman, and Dubai. Certified in Six Sigma and ISO auditing, capable of delivering high-quality solutions that enhance customer satisfaction and operational efficiency.