Implement and deploy Microsoft Dynamics CRMAnalyze front office processes (sales, marketing and customer service) to identify opportunities for improvementGather and understand client functional requirementsPerform gap analysis between a client’s requirements and the functionality within Microsoft Dynamics CRMConfigure the application to meet a client’s requirements using the Microsoft Dynamics CRM Customization Tool, Workflow Tool, or SDKIdentify creative workarounds to meet requirements without the development of custom codeUnderstand the functional capabilities and limitations for out of the box functionality as well as custom codeCreate technical specificationsDesign and integrate business processes and data flows between CRM applications and other applications, such as back office/​ERP applicationsTrain client personnel on the usage and administration of Microsoft Dynamics CRM (functional user training and technical training)Develop data conversion and testing strategiesDevelop high level project work plansLead technical discussions with clientsProvide technical support to existing CRM clients

• Involved in mapping customer requirements to Microsoft Dynamics CRM.• Involved in periodical meetings with the Project Management Team, KeyUsers, Third party Vendors and Data Center Team.• Consulting for best possible Solution & support.• Managing Implementations, Enhancements & Support for Rollouts• Training & Co-ordination for smooth Rollouts• Configuration and Customizing the application.• Developing Plug-ins, Workflows& JavaScript and implementation,Integration & Customization of third party tools• Migrationof data from Legacy systems & uploading new master data & transactiondata for countries. DevelopingCustom tools• Configuring& Troubleshooting MS CRM Outlook Client and Go-Live Support• CRM SDK and Developers Toolkit• CRM forms, screens, views, workflows and reports development• Programming languages – C#, VB.net, ASP.NET, HTML, JavaScript, VSTO, Silverlight• Architect / design CRM system, related customizations, portals, and reports• CRM development or integration best practices• Technical specifications documentation• Data migration and integration mappings using SQL Integration Services, Scribe or Web Services• SQL Reporting Services and MOSS/SharePoint Services• Implement and deploy Microsoft Dynamics CRM• Configure the application to meet a client’s requirements using the Microsoft Dynamics CRM Customization Tool, Workflow Tool, or SDK• Identify creative workarounds to meet requirements without the development of custom code• Understand the functional capabilities and limitations for out of the box functionality as well as custom code• Design and integrate business processes and data flows between CRM applications and other applications, such as back office/ERP applications• Train client personnel on the usage and administration of Microsoft Dynamics CRM (functional user training and technical training)• Develop data conversion and testing strategies• Develop high level project work plans