Ravikumar Nama Email and Phone Number

- As Business Analyst conducted workshops with customer for requirements gathering and analysis.- Implemented Portal, Incident Management, Change Management, Problem Management, CMDB and Knowledge Management modules- Design of new tables, forms, sections, views, email notifications, metric definitions- Design and implement new functionality using Business Rules, UI Policies, UI Actions, Client scripts, script includes UI scripts and script actions.- Involved in Service Catalogue and Request Workflow Design and Configuration - As integrations architect, did requirements analysis and design of the web services. Working with vendors and customers on finalizing the requirements- Involved in System testing, UAT, Release Management and Change Management- Worked on update sets and performed migration activities (Dev to QA, QA to Prod)- Preparing Training Manuals and conducting Training for End users

Project Management  Business Requirements Study Estimations  Resource procurement, deployment & allocation Define best practices for project support and documentation. Formulation and execution of transition plans.Delivery Management Currently working as Delivery Manager for IT IS Practice Addressing delivery issues in liaison with project leaders  Serve as Single Point of Contact / interface for supporting projects. Tower review support Pre-sales support Recruitment, training and counselling of Team Members.Solution Designing Requirements Analysis Solution Approach and Impact Analysis  Cost and Effort estimations Identifying the impacted applications and execution  Support to new initiatives