Ravikumar Patel Email & Phone Number

Greater Toronto Area, Canada

Greater Toronto Area, Canada

Pickering, Ontario, Canada

➤ Developed a web API to help clients download specific property-related data easily in bulk.➤ Primary contact for multiple external web APIs to provide fast and accurate solutions to their queries within a day.➤ Proactively involved in automating tasks and processes using Apache AirFlow for various projects.

Pickering, Ontario, Canada

➤ Built a RESTful API to help municipalities submit their building permit plans.➤ Employed AWS services such as API Gateway, Lambda, CloudFront, CloudWatch and S3 to create a robust, cost-effective, and better-performing API.➤ Worked as a part of an Agile team to decommission a third-party system by developing an enterprise-level web application using Spring Framework and PostgreSQL.

Halifax, Canada Area

Helping clients with their phone setups, upgrades and technical issues. In addition, explore customer requirements and offer the best value to their plans and lastly, generating sales leads by using Statflo.➤ Work independently and together in a team to successfully achieve and exceed monthly targets by 20-30%.➤ Actively listen, analyze, and resolve customers’ concerns and needs, resulting in above 95% customer satisfaction.➤ Recommended better accessory display to management, which was implemented and resulted in 10-15% improved sales.

Charlottetown, Prince Edward Island, Canada

Promoted to Lead Associate after 12 months working in the company based on my collaboration, communication and presentation skills. Provided Tier 2 technical and billing support to CSRs and TSRs. ➤ Supervised a team of 20 to develop an analytical and critical mindset, which resulted in 5-7% fewer technician calls.➤ Developed and implemented training materials for new hires, reducing time to learn tools and procedures by 15-20%.➤ Created and maintained professional relationships with different teams to gain and convey an understanding of business needs and priorities.

Charlottetown, Prince Edward Island, Canada

Promoted to Technical Support Representative after three months working in the company based on excellent communication and technical skills. Provided Tier 1 technical support to technical and non-technical clients. ➤ Identified and analyzed the customer's technical problems from multiple angles to provide feasible solutions, which resulted in a 10-13% increased number of resolved job tickets.➤ Examined customers' concerns and solved them from the core, resulted in 15-18% fewer customer calls for repeating issues.➤ Effectively explain technical concepts, procedures, and findings to non-technical customers, reducing technician service calls by 10-15%.

Charlottetown, Prince Edward Island, Canada

Responded to incoming customer queries, de-escalated situations by providing workable alternatives that satisfy the customer and helped Shaw Communications retain them.➤ Offered unique solutions to customer’s billing and service-related issues by asking the right questions, identifying resources, and working strategically to solve.➤ Resolved on average 35 customer calls per day by responding to inquiries on billing complaints, resulting in improved customer relations and decreased customer complaints by 5-10%.

Pickering, Ontario, Canada

Assisted and helped with inventory, stocking shelves, and monitoring inventory. Also, observe cars at gas pumps and up-sell customers on items to increase revenue.➤ Managed inventory levels using Excel to ensure proper execution of daily tasks, and wrote incident reports using Microsoft Word.➤ Developed better management of operations by handling multiple POS systems simultaneously, which reduced the customers' waiting time by 50%.

Bachelor Of Science - Bs, Computer Science, A+

Diploma, Computer Programming

Diploma, Computer Engineering